Specialist II TIS Application Observability

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At Enbridge we are committed to delivering safe reliable energy while advancing operational excellence innovation and sustainable growth. We are seeking a Specialist II TIS Application Observability to serve as the technical authority for our enterprise observability platform and monitoring this role you will transform application and infrastructure telemetry into actionable insights that improve service reliability reduce operational noise and accelerate incident resolution. You will partner with application infrastructure and service management teams to embed observability into the software development lifecycle while driving automation standardization and continuous improvement across a complex hybrid technology landscape.

If you thrive in a collaborative customer-focused environment and enjoy developing innovative solutions that create mutual value wed love to hear from you.

What You Will Do:

• Lead the architecture administration and optimization of Enbridges Dynatrace observability platform ensuring scalable and consistent monitoring across on-premises cloud and SaaS environments.
• Drive enterprise-wide application onboarding and observability adoption by collaborating with application owners development teams and managed service providers.
• Design and enhance alerting event management and incident integrations to improve service reliability reduce false-positive alerts and lower MTTI and MTTR.
• Develop and maintain observability-as-code solutions using CI/CD pipelines automation frameworks APIs and infrastructure-as-code tools.
• Define implement and report on service level indicators (SLIs) service level objectives (SLOs) and key business performance metrics for critical applications.
• Act as the senior escalation point for complex monitoring and performance issues leading root-cause analysis and driving long-term reliability improvements.
• Mentor technical teams and contribute to observability governance best practices standards and strategic roadmap development across the organization.

Who You Are:

• Related university degree or two-year technical diploma in Computer Science Information Technology Engineering or a related discipline. Without a degree 3 additional years of related experience are required.
• 7 years of directly related experience in application performance monitoring observability site reliability engineering (SRE) or IT operations including significant hands-on Dynatrace experience within a large enterprise environment.
• Strong expertise in Dynatrace technologies including OneAgent ActiveGate Davis AI Smartscape PurePath and distributed tracing real-user and synthetic monitoring log analytics IAM policies Workflows and Dynatrace APIs.
• Proven experience designing monitoring strategies implementing observability standards and leveraging metrics logs traces SLIs and SLOs to improve application health and performance.
• Experience with cloud platforms (Azure and/or AWS) Kubernetes microservices REST APIs ServiceNow integrations and modern DevOps practices.
• A record of measurable results such as lower MTTR fewer false-positive alerts or wider monitoring coverage.
• Strong automation and scripting skills using tools such as Python PowerShell Terraform Git Azure DevOps or GitHub Actions.
• Advanced experience with Dynatrace Query Language on Grail including complex queries dashboards and Notebooks.
• Expedience with networking and databases such as TCP/IP DNS and load balancers; monitoring SQL and NoSQL database performance.
• Collaborate to work better across silos; works with application infrastructure cyber ITSM and vendor teams.
• Excellent communication stakeholder management and problem-solving skills with the ability to translate technical findings into meaningful business outcomes.

Preferred:

• Professional certifications such as Dynatrace Associate Professional or Master CAPM PMP CSM or cloud and platform certifications including Azure AWS OpenTelemetry or Kubernetes (CKA/CKAD) would be an asset.
• Experience leading or supporting enterprise observability initiatives including establishing an Observability Centre of Excellence implementing monitoring strategies and driving adoption across large organizations.
• Knowledge of observability and monitoring technologies such as Splunk Datadog AppDynamics Prometheus Grafana Oracle Enterprise Manager Kafka ELK Cribl and enterprise platforms including Oracle SAP Maximo Workday and OIC.
• Experience within energy utilities or other regulated industries with exposure to AIOps automated remediation security observability AI-driven monitoring solutions and a demonstrated passion for innovation continuous improvement and mentoring technical teams.

Working Conditions:

• Typical office environment with occasional travel within Canada and the United States.
• Participation in occasional after-hours support activities related to critical incidents platform upgrades implementations or maintenance activities.
• Ability to manage competing priorities in a fast-paced operational environment while supporting enterprise-wide observability initiatives.
• Collaboration across multiple locations and time zones with internal teams and external partners.

Physical Requirements include but are not limited to:

Grasping kneeling light moderate lifting (objects up to 20 pounds) reaching above shoulder repetitive motion typing sitting standing visual requirement (able to see screens detect color coding read fine print) hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand remember and apply oral and/or written instructions or other information understand complex problems and collaborate/explore alternative solutions organize thoughts and ideas into understandable terminology organize and prioritize work schedule on a short-term basis make decisions which have moderate impact on the immediate work unit and monitor impact outside this area understand and follow basic instructions and guidelines complete routine forms compose letters outlines memoranda and basic reports and communicate with individuals via telephone.

Salary:

• Ranges from $120000 $150000 USD for US locations based upon candidates experience skills and internal equity.
• Ranges from $120000 $150000 CAD for Ontario locations based upon candidates experience skills and internal equity.
• Applicable compensation policies and guidelines apply to internal candidates.

Benefits:

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health dental insurance and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents providing flexibility and support during this important life event.
• Valuable retirement savings plans including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick plus paid personal days off (depending on location) and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program which focuses on supporting healthier employees by providing tools resources and opportunities to improve physical mental social and financial well-being.
• Enbridges FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays opt for a compressed work week schedule or have flexible start and end times. Role requirements determine your eligibility for each opti

Enbridge is committed to using AI responsibly. AI may assist with certain recruiting activities but it is not used to make employment decisions. All employment decisions are made by people.

At Enbridge we are dedicated to our core value of are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals without regard to age race color national or ethnic origin religion sex sexual orientation gender identity or expression marital status family status veteran status Indigenous status disability or any other reason protected by federal state or local with disabilities can request accessible formats communication supports or other accessibility assistance by contacting .

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening including a criminal records check.

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