Specialist, Business Solutions

Come work for a company thats committed to the success of each and every employee. A place where innovators and collaborators come together and build on each others talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance default solutions and other real estate related products and services to legal lending valuation and real estate professionals across Canada. With FCT you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues customers and communities.

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge purpose and the opportunity to grow both personally and professionally in a team-oriented environment youll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business and we actively work towards it every day.

As a Business Solutions Specialist you will be a point of contact for management/executive level external customers to ensure positive customer experience and satisfaction. You will be responsible for fostering and maintaining positive customer relationships via assessing and fulfilling customer initiatives requests and implementations. You will work directly with Business Development Directors and FCT internal departments to pursue new business opportunities and identify additional revenue sources within existing client this customer centric role you will need to be self-motivated have the ability to learn quickly take initiative and work independently while maintaining excellent time management skills prioritization skills and interface effectively with cross functional teams with both internal and external stakeholders.

HERES HOW YOULL CONTRIBUTE:

• Relationship Management - Ensuring positive customer experience and satisfaction. You will accomplish this by providing support information and guidance about our products services and industry to existing new and potential customers. This includes but not limited to; acting as the first point of engagement or escalation for management/executive level external customers participating in sales meetings facilitating platform and process training sessions reviewing and coordinating client program changes requests enhancements handling dispute resolution etc.

• Recognize and Seek New Business opportunities - Work directly with the Business Development team and other FCT teams to pursue new business opportunities and identify areas to improve or grow existing client relationships. A Business Solutions Specialist will need to analyze current programs and processes with clients assess their organizational needs recognize areas needing improvement and suggest new FCT services whenever possible

• Know Your Customer - Understand clients internal processes identify gaps and assist in the development of new solutions. The Know Your Customer aspect of this position is integral to the success of new business opportunities and ensure continued customer satisfaction.

• Coordinate Assessments of or for FCTDS Facilitating the intake review internal coordination execution communication and resolution of customer and vendor audits and assessments.

• Performs All Necessary Training- Providing training for products and services to new and existing clients business partners and third-party vendors using various methods (i.e. onsite webinar teleconference etc.). May also involve providing demonstrations of FCT-DS products/offering/services for new and potential clients during business development opportunities

HERES WHAT YOULL BRING:

• Experience in collections and recovery insolvency or related industry experience an asset

• Experience in a customer facing solutions role an asset

• Proficiency in Microsoft Office (Word Excel PowerPoint Outlook and Internet Explorer)

• University or college an asset

Total Direct Compensation:

81600 - 99800

Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g. base pay plus any expected incentives or allowances where applicable)

HERES WHAT SETS US APART:

Through mentoring innovative tools and a variety of programs that engage and reward we empower each employee to be great and drive results.

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
• Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan
• And more!

*As per terms of the employment agreement

For over a decade FCT has been certified by the Great Place to Work Institute as one of Canadas best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive addition FCT is recognized as one of Greater Torontos Top Employers.

By joining us you will not only be part of an award-winning organization you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

We may use AI assisted tools to help screen or assess applications; however all hiring decisions include human review.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act a request for accommodation will be accepted as part of FCTs hiring process.

To avoid any delays in the recruitment process if you require accommodation to apply please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment hiring placements transfers promotions training compensation benefits discipline and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race colour place of origin ethnic origin citizenship handicap (including mental and physical disability) sex sexual orientation gender identity and expression creed (religion) marital status family status (being in a parent/child relationship) age or any other basis prohibited by the applicable provincial or federal human rights legislation.