Solutions Designer SeniorSeibel CRM
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Job Summary
Solutions Designer CRM
Overview
The Solutions Designer CRM is responsible for designing developing and supporting large-scale Siebel CRM solutions that align with business requirements enterprise architecture standards security policies and operational best practices. The role involves end-to-end solution design systems evaluation technical documentation and strategic CRM planning within the Ontario Public Service environment.
Key Responsibilities
- Design hosting and CRM technology solutions based on business requirements architectural standards policies and cost models.
- Gather and analyze business requirements I&IT mandates strategic plans technology standards and operational needs.
- Develop solution architectures and provide recommendations for short-term and long-term CRM initiatives.
- Plan migrate implement and sustain large and complex CRM development projects.
- Evaluate existing CRM systems for performance capacity scalability and feasibility of enhancement or replacement.
- Prepare technical specifications for installation integration testing deployment and performance validation.
- Design secure scalable and highly available CRM environments.
- Create and maintain solution designs architecture documents and technical specifications.
- Conduct system performance assessments and recommend improvements.
- Collaborate with stakeholders project teams vendors and technical resources to deliver CRM solutions.
Required Experience
- 10 years of experience designing and developing large complex Siebel CRM solutions.
- 10 years of experience assessing system performance capacity scalability and technology modernization requirements.
- Experience gathering business requirements and translating them into technical solutions.
- Experience planning and delivering large-scale CRM implementation and migration projects.
- Experience working in integrated multi-service enterprise CRM environments.
- Proven ability to meet project deadlines and work effectively within cross-functional teams.
Technical Skills
- Strong expertise in Siebel CRM architecture and development.
- Knowledge of CRM platforms operating systems deployment environments databases programming languages and communication protocols.
- Understanding of infrastructure architecture directory services and messaging standards.
- Experience with security backup recovery disaster recovery and high-availability solutions.
- Ability to design scalable CRM solutions and evaluate emerging technologies.
- Knowledge of procurement processes vendor engagement and cost models.
Methodologies & Documentation
- Working knowledge of project management methodologies such as PMBOK.
- Strong analytical and cost-benefit analysis capabilities.
- Experience producing architecture documents solution blueprints and technical specifications.
- Ability to communicate complex technical concepts to both technical and business audiences.
Soft Skills
- Excellent analytical problem-solving and decision-making skills.
- Strong verbal and written communication skills.
- Effective stakeholder management negotiation and collaboration abilities.
- Team-oriented with strong accountability and ownership.
- Proven track record of delivering quality work within deadlines.
Mandatory Requirements
- 10 years of Siebel CRM solution design and development experience.
- 10 years of systems evaluation performance assessment and capacity planning experience.
- Strong business requirements gathering and analysis skills.
- Ability to provide strategic CRM solution recommendations.
- Excellent communication teamwork and stakeholder management skills.
Work Arrangement
- Onsite role (5 days per week).
- Standard work schedule: Monday to Friday 7.25 hours per day.
- May support initiatives related to the Protect Ontario by Unleashing Our Economy Act 2025.
Required Skills:
Mandatory Skills & Experience Cloud & Infrastructure Engineering Proven experience designing deploying and maintaining hybrid infrastructure environments across: Microsoft Azure Amazon Web Services (AWS) Linux-based environments SaaS solutions COTS solutions On-premises systems Strong experience with Windows and Linux server administration including: CentOS Ubuntu CoreOS Experience supporting modern web technology stacks including: LAMP MEAN Drupal Elasticsearch Experience with virtualization platforms storage solutions networking and enterprise infrastructure services. Strong understanding of cloud architecture frameworks technology assessments and cloud solution strategies. Identity & Access Management Experience managing and supporting identity and access controls using: Active Directory Microsoft Entra ID Enterprise IAM solutions Experience implementing authentication authorization and access governance controls. DevOps & CI/CD Automation Strong experience designing building and administering CI/CD pipelines for continuous integration and deployment. Experience with development and collaboration tools including: Azure DevOps JIRA Confluence Maven Jenkins Experience with Infrastructure as Code (IaC) and version-controlled deployments. Strong knowledge of DevOps methodologies automation frameworks and release management best practices. Experience with containerization and orchestration technologies including: Docker Kubernetes AKS / EKS Experience automating operational and compliance-related activities using: PowerShell Bash Python Programming & Scripting Hands-on experience with scripting and programming languages including: Python Bash PHP Java JavaScript Experience with build and configuration management tools including: Git Ansible Chef Puppet API & Integration Experience Experience building and consuming APIs and integration endpoints. Experience integrating cloud platforms enterprise systems and deployment pipelines. Understanding of enterprise integration architectures and service-based deployments. Security Monitoring & Compliance Strong understanding of infrastructure security cloud security and DevOps security best practices including: Least privilege access Secure logging Secrets management Vulnerability remediation Experience with security and monitoring tools including: Radware Dynatrace Splunk Azure Monitor / Log Analytics AWS CloudTrail / CloudWatch ELK Stack / SIEM solutions Experience implementing centralized audit logging and monitoring across enterprise platforms. Ability to support internal and external audits through reporting evidence gathering and log analysis. Experience supporting forensic investigations audit remediation and incident reviews. Familiarity with Government of Ontario I&IT Directives Policies and Information Technology Standards. Release Management & Operational Support Experience coordinating infrastructure and application releases across technical and business teams. Knowledge of change management processes deployment approvals rollback planning and release governance. Experience with release readiness reviews deployment validation and post-release monitoring. Ability to maintain release documentation operational records and audit artifacts. Project Management & Communication Strong project planning coordination and resource management skills. Experience with roadmap planning modernization initiatives and infrastructure investment planning. Strong stakeholder communication and cross-functional collaboration skills. Ability to explain complex technical concepts to business users leadership teams and non-technical stakeholders. Strong documentation reporting presentation and technical writing skills. Mobile Device Management Experience supporting mobile device management for cellular devices and tablets across multiple platforms and operating systems. Desirable Skills Experience supporting Government of Ontario enterprise environments. Experience with enterprise modernization and cloud transformation initiatives. Familiarity with enterprise governance compliance frameworks and audit readiness programs. Experience mentoring and coaching junior DevOps and infrastructure resources. Strong understanding of operational resilience disaster recovery and enterprise monitoring strategies. Additional Information Strong hands-on DevOps cloud infrastructure automation CI/CD security and enterprise release management experience is mandatory for this role.
