Solutions Designer – CRM – Senior
Job Location:
Monthly Salary:
Posted on:
22 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
Job Title: Solutions Designer - CRM - Senior
Client: Enterprise Financial Services Division
Ministry: Ministry of Public and Business Service Delivery and Procurement
Location: Ontario
Work Model: Onsite
Description / Responsibilities / Skills
Must Have:
At least 7 years of experience designing solutions with Oracle Siebel CRM
At least 7 years of experience designing solutions with Adobe AEM technologies
Experience with developing business design document functional & non-functional requirements
7 years of experience in Siebel Solution implementation
7 years of experience in Adobe AEM Solution implementation
Strong communication skills (written and verbal)
Ability to develop and present new ideas and conceptualize new approaches and solutions
Responsibilities:
Undertakes the design of hosting technology solutions based on the clients service specifications standards policies best practices and cost models to meet CRM application business requirements
General Skills:
Knowledge of CRM applications operating systems environments database technologies programming languages and communication protocols
Knowledge of best practices OPS directory/messaging standards infrastructure policies cost models and procurement processes
Ability to gather business requirements and understand IT strategies environments and standards
Ability to develop and advise on short/long-term CRM solutions
Knowledge of technology design criteria security recovery procedures and performance optimization
Experience planning implementing and sustaining large-scale system development projects
Awareness of technology trends and new products
Basic understanding of PMBOK and analytical tools
Strong analytical and conceptual skills for solution design and cost-benefit analysis
Experience designing large complex CRM applications
Experience evaluating system performance and recommending improvements
Strong problem-solving communication interpersonal and teamwork skills
Proven ability to meet deadlines
Onsite requirement: Monday to Friday 8:00 AM to 5:00 PM
Skills
Experience and Skill Set Requirements
Technical Solution & Development Skills (40%):
7 years Siebel CRM solution design
7 years Adobe AEM solution design
Business design document and functional/non-functional requirements
Application flow design
Functional design documentation
Process flows and screen mapping
UX and accessibility (WCAG AODA)
User research and usability testing
User personas and journey mapping
User feedback analysis
Wireframing (Figma Adobe XD)
Industry best practices
Use cases and business rules
Business requirement documentation
Risk identification and solutions
QA planning and test case development
Technology Skills (35%):
7 years Siebel implementation
7 years Adobe AEM implementation
Change management methodologies
UAT test strategies and planning
Business architecture artifacts
RUP methodology
CRUD matrix development
Screen mockups and workflows
Soft Skills (20%):
Strong communication skills
Innovation and solution thinking
Interpersonal and teamwork skills
Collaboration with technical and functional teams
Ability to work in large teams
Strong analytical and problem-solving skills
Ability to work under pressure and tight timelines
Ability to bridge business and technical requirements
Public Sector Experience (5%):
Experience with Public Sector Transfer Payment (Grant) Model is an asset
Experience with QA standards compliance is an asset
Job Title: Solutions Designer - CRM - Senior
Client: Enterprise Financial Services Division
Ministry: Ministry of Public and Business Service Delivery and Procurement
Location: Ontario
Work Model: Onsite
Description / Responsibilities / Skills
Must Have:
At least 7 years of experience designing solutions with Oracle Siebel CRM
At least 7 years of experience designing solutions with Adobe AEM technologies
Experience with developing business design document functional & non-functional requirements
7 years of experience in Siebel Solution implementation
7 years of experience in Adobe AEM Solution implementation
Strong communication skills (written and verbal)
Ability to develop and present new ideas and conceptualize new approaches and solutions
Responsibilities:
Undertakes the design of hosting technology solutions based on the clients service specifications standards policies best practices and cost models to meet CRM application business requirements
General Skills:
Knowledge of CRM applications operating systems environments database technologies programming languages and communication protocols
Knowledge of best practices OPS directory/messaging standards infrastructure policies cost models and procurement processes
Ability to gather business requirements and understand IT strategies environments and standards
Ability to develop and advise on short/long-term CRM solutions
Knowledge of technology design criteria security recovery procedures and performance optimization
Experience planning implementing and sustaining large-scale system development projects
Awareness of technology trends and new products
Basic understanding of PMBOK and analytical tools
Strong analytical and conceptual skills for solution design and cost-benefit analysis
Experience designing large complex CRM applications
Experience evaluating system performance and recommending improvements
Strong problem-solving communication interpersonal and teamwork skills
Proven ability to meet deadlines
Onsite requirement: Monday to Friday 8:00 AM to 5:00 PM
Skills
Experience and Skill Set Requirements
Technical Solution & Development Skills (40%):
7 years Siebel CRM solution design
7 years Adobe AEM solution design
Business design document and functional/non-functional requirements
Application flow design
Functional design documentation
Process flows and screen mapping
UX and accessibility (WCAG AODA)
User research and usability testing
User personas and journey mapping
User feedback analysis
Wireframing (Figma Adobe XD)
Industry best practices
Use cases and business rules
Business requirement documentation
Risk identification and solutions
QA planning and test case development
Technology Skills (35%):
7 years Siebel implementation
7 years Adobe AEM implementation
Change management methodologies
UAT test strategies and planning
Business architecture artifacts
RUP methodology
CRUD matrix development
Screen mockups and workflows
Soft Skills (20%):
Strong communication skills
Innovation and solution thinking
Interpersonal and teamwork skills
Collaboration with technical and functional teams
Ability to work in large teams
Strong analytical and problem-solving skills
Ability to work under pressure and tight timelines
Ability to bridge business and technical requirements
Public Sector Experience (5%):
Experience with Public Sector Transfer Payment (Grant) Model is an asset
Experience with QA standards compliance is an asset
