Solutions Architect (ServiceNow)

Position Description:

Lead the successful delivery of strategic initiatives at the heart of a dynamic innovation-driven organization!

CGI Sherbrooke is looking for a Solution Architect to join our team and contribute to the implementation evolution and governance of a strategic ServiceNow platform for our clients. This role is part of a multidisciplinary team that includes senior ServiceNow developers a business analyst and a QA this position you will be responsible for guiding solution direction ensuring overall architectural consistency and supporting the delivery of features related to citizen requests internal services ITSM processes integrations and specialized modules such as PSDS.

As a Solution Architect you will work in a digital transformation environment where architectural quality user experience alignment with ServiceNow best practices functional and technical rigor and the ability to support client teams are top priorities. You will serve as the overall architect of the ServiceNow solution and the primary point of reference for both clients and the delivery team. If you are comfortable leading architecture discussions engaging in functional analysis validating solution designs ensuring development quality overseeing integrations promoting out-of-the-box (OOTB) governance and mentoring ServiceNow team members CGI offers you an exciting opportunity to make a tangible impact on the success of our clients.

Work Model: Hybrid
Location: Sherbrooke

Your future duties and responsibilities:

Act as the lead architect for our clients entire ServiceNow solution
Define document and evolve the target architecture of the platform
Guide configuration and development decisions by promoting ServiceNow best practices and standard OOTB capabilities
Participate in the implementation of ServiceNow modules including ITSM CSM PSDS ITOM SPM App Engine and IntegrationHub according to the roadmap
Support the configuration of processes related to incidents requests service catalogs workspaces forms portals and workflows
Assist in implementing processes related to citizen and internal service requests
Lead architecture discussions concerning integrations with our clients internal and external systems
Define guiding principles for integrations data exchange security governance and performance
Support business analysts in clarifying requirements and writing user stories aligned with ServiceNow capabilities
Validate functional analyses technical designs and solutions proposed by developers
Contribute to a technical review committee to ensure solution quality consistency and maintainability
Mentor and coach developers administrators and analysts working on the platform
Support the QA team in validating functional technical and end-to-end test cases
Plan platform upgrades review HealthScan results and recommend necessary corrective actions
Contribute to functional technical architectural and operational documentation
Stay current with ServiceNow technologies and contribute to the continuous improvement of the platform

Required qualifications to be successful in this role:

Technical Expertise
Bachelors degree in Computer Science Software Engineering Industrial Engineering or equivalent experience
Minimum 8 years of relevant experience in information technology digital transformation or enterprise solution implementation
Minimum 5 years of hands-on experience with the ServiceNow platform
Significant experience as a ServiceNow Architect Lead Technical Expert Principal Consultant or Senior ServiceNow Functional Analyst
Strong experience with ITSM including incident management request management service catalogs service portals forms workflows and workspaces
Good knowledge of CSM and/or PSDS or demonstrated ability to guide solutions in citizen services public services or external service environments
Knowledge of PSDS is considered a major asset
Knowledge of ITOM SPM App Engine IntegrationHub Service Portal or UI Builder is considered an asset
Experience with ServiceNow configuration and a strong understanding of the technical impacts of functional decisions
Experience designing portals forms workflows workspaces and cross-functional processes
Experience integrating systems APIs web services directories authentication mechanisms and data exchanges
Ability to gather business requirements structure them into clear specifications and support development teams
Experience validating test cases planning upgrades conducting quality reviews and driving continuous improvement within a ServiceNow platform
Ability to work in complex environments involving multiple business stakeholders IT teams and vendors.
Experience in the public sector parapublic organizations municipal government transportation construction or corporate services is considered an asset
ServiceNow certifications including Certified System Administrator (CSA) Certified Implementation Specialist (CIS) Certified Application Developer (CAD) or certifications related to ITSM CSM or PSDS modules are considered a significant asset

Your profile
Strong technical and functional leadership
Excellent analytical synthesis and communication skills
Ability to challenge requirements while maintaining a collaborative relationship with clients
Strong focus on best practices simplicity quality and business value
Rigorous approach to documentation validation and solution governance
Self-motivated proactive and accountable
Ability to mentor coach and develop members of a ServiceNow team
Excellent communication skills with technical functional and executive audiences
Ability to work effectively in an agile multidisciplinary environment
Solution-oriented mindset focused on continuous improvement and client satisfaction
Strong interest in technology and a passion for the evolving ServiceNow ecosystem

Location: Montreal
Work mode: Hybrid

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level geographic market experience and training and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is 80 000$ et 160 000$. This role is an existing vacancy.

#LI-AL10

Use of the term architect in this job posting refers to the technical sense related to Information Technology (IT) and does not imply that the individual practices architecture or possesses the requisite license as prescribed by the applicable provincial or territorial architect regulator. We are seeking individuals with expertise in IT architect-related functions but licensure from an architect regulator is not a prerequisite for this position. Architecture is a regulated profession in Canada which is restricted in terms of use of titles and designation.

Skills:

• Analytical Thinking
• Communication
• French
• ServiceNow
• Solutions Architecture
• System Administration

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.