Solution Designer

Must haves:

• Experience developing and delivering a solution using SalesForce Field Services
• Experience completing Architecture and Technical documentation

Nice to Have -

• OPS Experience

Description

Scope

• Configure/ customize Salesforce Field Services to meet business requirements.
• Provide architectural deliverables technical requirements solution design to configure and customize a Salesforce solution and integrating Salesforce with other applications using web services or other mechanisms
• Documenting processes technical designs and architectural artifacts
• Collaborate with IT Professionals throughout the Software Development Life Cycle
• Report progress on deliverables to team project leads and management including proactively raising risks/issues with migrations
• Manage issues and User Stories in DevOps
• Assignment Deliverables
• Architectural and Design Documentation

Experience and Skill Set Requirements

A Note on the VOR Master Service Agreement:

• The VOR Master Service Agreement expires on April 5 2027 and includes a six (6)-month survival clause allowing the Statement of Work (SOW) to continue if operationally required until October 5 2027. Extension(s) are only allowed using unused days and/or funds remaining on the contract. No additional funds will be added beyond the maximum contract value and any extension options included in the original SOW. JTS may exercise its option(s) to extend the SOW beyond April 5 2027 in accordance with the survival clause.
• The start date is subject to change based on security clearances and contract signing timelines.

Experience and Skillset Requirements

Desired Skills and Experience

• Able to quickly integrate new concepts and easily understand business needs
• Excellent analytical problem-solving and decision-making skills; verbal and written communication skills; interpersonal skills
• Evaluating which Salesforce components and other technology products and frameworks to be used.
• Experience with building Salesforce Field Service solutions based on user stories and low level designs
• Adhere to defined coding standards and develop well-structured maintainable and easy to understand code
• Strong experience delivering products in Agile/Scrum mode.
• Map Salesforce capabilities features and best practices against business and technical requirements by performing fit-gap analysis against Salesforce Field Services
• Design develop implement configure maintain administer and integrate solutions on Salesforce Lightning Cloud platform (LWC)
• Hands-on knowledge of Apex lightning VisualForce Salesforce APIs data loaders SOQL SOSL and web services
• Strong understanding of Salesforce security model including sharing rules roles profiles sharing settings etc.
• Build integrations between Salesforce and external applications using REST SOAP APIs Auth and Single Sign-On
• Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX Jenkins and ANT
• Experience with deployment tools such as GitLab Jenkins etc.
• 5 years of Salesforce development experience in Salesforce Field Services and solid understanding of when salesforce configuration options are desirable over custom code
• Salesforce Certified Platform Administrator
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Field Service Consultant
• Salesforce Certified JavaScript Developer
• Salesforce Certified Platform Developer
• Salesforce Certified Platform Developer II
• Salesforce Certified Platform App Builder

Resumes Evaluation/Criteria:

Criteria 1: Salesforce Experience - 35 Points

• 10 years of experience (including recent experience) solutioning and hands-on configuring in Salesforce
• Salesforce Certified Platform Administrator
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Field Service Consultant
• Salesforce Certified JavaScript Developer
• Salesforce Certified Platform Developer
• Salesforce Certified Platform Developer II
• Salesforce Certified Platform App Builder

Criteria 2: Design Analysis Development and Configuration - 30 Points

• Demonstrated experience supporting developing maintaining and configurating Salesforce Field Service solutions
• Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
• Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
• Demonstrated experience designing and supporting the development of prototypes and proof of concepts
• Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues
• Demonstrated experience documenting build books working with staff on actual implementation document performance measures of the new environments
• Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities
• Experience conducting diagnostics and determining methods to help incident management
• Experience implementing AODA compliant solutions

Criteria 3: Communication Consultation and Collaboration Skills - 25 Points

• Excellent analytical problem solving and decision-making skills
• Excellent communication skills both written and verbal
• Experience reporting progress on deliverables to team project leads and management including proactively raising risks/issues with migrations
• Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete
• Experience documenting processes and technical designs and updating build books
• Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process
• Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy

Criteria 4: Agile Experience - 5 Points

• Experience with Agile scrum methodologies
• Demonstrated experience with agile sprint management bug tracking and testing life cycle management using Azure DevOps
• Thorough understanding of SDLC specifically DEV processes in agile development environment

Criteria 5: Public Sector Experience - 5 Points

• Previous experience working in Government or Public Sector organizations.