Software Development Engineer, AWS Amazon Connect AI Voice Applications

AWS Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging dynamic and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive and launching it as a publicly available service. With Amazon Connect you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of services such as Amazon Lex Amazon Polly Lambda Amazon S3 and Amazon Kinesis to provide a truly frustration free easy-to-use extensible and natural customer experience. With this technology we are transforming an industry and the way customers interact with businesses and how agents service them.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center and get the opportunity to and deliver scaleable resilient systems while maintaining a constant customer focus.

Industry analysts have said Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service not service centers. and Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community.

As an engineer on this specific team youll help delivering AI-based solutions to enhance our Voice channel. Youll be leading end-to-end development from requirements to implementation and work closely with senior technical leaders and Applied Scientists across the org. Youll have a sound understanding of computer science fundamentals and practical industry experience working across the stack with technology involving modern web SOA databases AI ML Big Data and more.
Work/Life Balance

Mentorship & Career Growth
Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures and were building an environment that celebrates knowledge sharing and mentorship. Our engineers truly enjoy mentoring more newer engineers through one-on-one mentoring and code reviews.
We care about your career growth. We try to assign projects and tasks based on what will help each team member into a better-rounded engineer and enable them to take on more complex tasks in the future.
Inclusive Team Culture
Our team is intentional about attracting developing and retaining amazing talent from diverse backgrounds. We believe that an inclusive and welcoming culture help us build better services and better teams.
Were looking for a new teammate who is enthusiastic empathetic curious motivated reliable and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture weve been building.

Learn more about Amazon Connect here.
Media coverage on Amazon Connect can be found here here and here
Power of Amazon Connect

Here at AWS we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee -led affinity groups reaching 40000 employees in over 190 chapters globally. We have innovative benefit offerings and host annual and ongoing learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazons culture of inclusion is reinforced within our 14 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.

We are building a brand new service and we are at Day 1 of this brand new initiative. If you like to be part of a challenging new product reach out to me (shaleves@).


About the team
ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3 years of non-internship professional software development experience
- 2 years of non-internship design or architecture (design patterns reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
- Bachelors degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company Amazons package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon offers comprehensive benefits including health insurance (medical dental vision prescription basic life & AD&D insurance) Registered Retirement Savings Plan (RRSP) Deferred Profit Sharing Plan (DPSP) paid time off and other resources to improve health and well-being. We thank all applicants for their interest however only those interviewed will be advised as to hiring status.

CAN BC Vancouver - 114800.00 - 191800.00 CAD annually