Settlement Worker (NCBP), Full time Fixed Term Contract until March 31st, 2028

MOSAIC operates on traditional and unceded Coast Salish Territories the ancestral lands of the sḵwxwú7mesh selílwitulh xʷməθkʷəyəm qiqéyt scəwaθən məsteyəx kʷikʷəƛəm qicəy qʼʷa:nƛʼən SEMYOME Sólh Téméxw (Stó:lō) Stzuminus WSÁNEĆ and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAICis one of Canadas largest settlement non-profit organizations. Our newcomer services change the lives of immigrants refugees and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976 MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women Indigenous Peoples people with disabilities persons of diverse sexual orientation gender identity or expression (2SLGBTQI) and racialized individuals. We have been recognized in the2019 List of Best Workplaces in Canada (100-999 employees) the2020 list of Best Workplaces Managed by Womenand2021 List of Best Workplaces in Canada(100-999 employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives taking part in training opportunities for career growth.

Today the organization engages and serves over 26000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family interpretation and translation language and workplace training counselling and employment. As a certified living wage employer and a CARF-accredited organization MOSAIC is among the countrys largest immigrant-serving organizations and enjoys a superb reputation a solid financial position and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for a motivatedSettlement Worker to join our dedicated team! This position is based out of the Highgate Burnaby location. Not sure if youre 100% qualified We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds spaces and abilities to apply.

POSITION FUNCTION:

The Settlement Worker provides direct client service and program delivery support.

KEY DUTIES AND RESPONSIBILITIES:

• Provide one-on-one detailed needs assessment and referrals information and orientation group orientation and information guided pathway support community connections client outreach service bridging resource development and delivery assistance to eligible clients
• Assists in identifying clients needs and supports clients to independently access community resource
• Provides one-on-one basic employment related information support and referrals;
  • Providing basic information about the labour market job search tools and referrals to available programs
  • Assist clients in credential accreditation

• Stay informed of current resources trends needs changes and service gaps in the general community and in specific ethno-cultural minority communities in addition to programs and services at MOSAIC
  
• Accurately enter client information and services/activity information into OCMS in a timely manner
• Meets minimum number of unique clients per week and program specific clients per month as assigned by the manager as part of the Funding Contract Agreement
• May develop individual Work Plans showing action plan/timelines to meet unique client caseload service objectives output and outcomes
• Assist manager in development of Settlement Services and partnerships with service providers

• Mobilize community resources and facilitate the involvement of community participants in accessing services
• Develop an outreach plan/strategy to proactively deliver services to newcomers and represent MOSAIC in the community to advocate for newcomers needs
• Publicize MOSAIC programs/services to ethno-cultural minority communities and service providers
• As requested by the manager represent MOSAIC or the interests of the ethno-cultural minority community on community forums and consultation
• Prepares reports as needed for the organization and funder of all activities and services
• Other duties as assigned by the manager

MINIMUM QUALIFICATIONS:

• Bachelors Degree in Social Services Humanities or Counselling or a related field or high school completion and a certificate or diploma or course work in related fields or a combination of training and experience in an area related to the program project or service.
• Current and satisfactory Criminal Record Check required.
• At least 2 years of experience working in community development settlement and/or employment programs; implementing policies and procedures work with immigrant populations and/or diverse cultural backgrounds and/or comparable education or other program project or focus specialties
• Completion of post-secondary education: office administration social sciences humanities or an equivalent combination of education and experience
• Excellent knowledge of office procedures Program/project development community development documentation of services and diversity standard office equipment; case management and specific knowledge related to the function or the focus of the program project or service
  

BONUS SKILLS/CERTIFICATIONS:

• Ability to speak a second language will be considered an asset
  
• Strong communication skills
• Fluency (verbal and written) in an additional language other than English would be an advantage.
• Advocacy
• Able to work independently and with a team
• Presentation workshop and facilitation skills both in-person and online
• MS Office suite publishing software database. OCMS knowledge and experience an asset
• Customer service skills
• Cultural sensitivity and cross-cultural counselling skills
• Organized and able to set priorities and meet deadlines
• Problem-solving skills
• Tactful discrete diplomatic patient flexible
  

COMPENSATION: $28.58 - $31.03per hour

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

HOURS:

Full-time (35 hours per week) Monday to Friday fixed term contract until March 31 2028.

The successful candidate must be able to commute to the Highgate location at 315 - 7155 KingswayBurnaby British ColumbiaV5E 2V1

DEADLINE: July 28 2026 by 4:30 pm

IMPORTANT NOTES:

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds spaces and abilities to apply.
• Before applying you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such asRight to a Respectful WorkplaceandCode of Conduct.As of September 18 2023MOSAICs HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore until further notice employees are no longer required to provide a proof of vaccination. However should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.

Required Experience:

Manager