ServiceNow System Administrator
Job Location:
Monthly Salary:
Posted:
Application Deadline:
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Job Summary
Req Id:432824
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
Become an integral part of our Customer Experience team where you will be at the forefront of shaping our customer journeys. You will build on Bells Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative customer-centric processes policies products and services while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.
As part of our team you will be at the heart of our customer experiences.
Bell is seeking a highly motivated and technically skilled ServiceNow System Administrator to join our Enterprise Service Management team. The successful candidate will be responsible for the day-to-day administration maintenance support and continuous improvement of the ServiceNow platform across multiple enterprise environments.
Working closely with platform owners architects developers process owners and business stakeholders you will help ensure platform stability security performance and adoption while supporting Bells digital transformation initiatives.
Platform Administration
Administer and maintain ServiceNow instances across Production and non-Production environments.
Manage platform configurations properties plugins upgrades and patching activities.
Monitor platform health performance availability and capacity.
Perform instance cloning activities and environment management.
Security & Access Management
Administer users groups roles and access controls.
Support compliance with Bell security standards and governance requirements.
Manage ServiceNow authentication SSO and user access reviews.
Operational Support
Investigate and resolve platform incidents and operational issues.
Support platform upgrades and release management activities.
Execute maintenance activities and health improvement initiatives.
Coordinate with vendors and internal support teams as required.
Platform Governance
Ensure adherence to ServiceNow best practices and Bell governance standards.
Participate in architecture reviews change approvals and platform control processes.
Support CMDB CSDM and platform data quality initiatives.
Automation & Continuous Improvement
Identify opportunities to improve operational efficiency through automation.
Support implementation of new ServiceNow capabilities including ITSM ITOM SPM SecOps CSM AI and Employee Experience solutions.
Contribute to platform monitoring reporting and operational dashboards.
3 years of ServiceNow administration experience.
Strong understanding of ServiceNow platform architecture.
Experience with:
ITSM
CMDB
CSDM concepts
User and role administration
Instance upgrades and cloning
Performance Analytics and Reporting
IntegrationHub fundamentals
Knowledge of ITIL processes.
Experience supporting enterprise-scale SaaS platforms.
Strong troubleshooting and problem-solving skills.
Preferred
ServiceNow Certified System Administrator (CSA).
Experience with ServiceNow ITOM SPM IRM SecOps HAM or SAM.
Knowledge of JavaScript and ServiceNow scripting.
Experience with Agile delivery practices.
Experience working in large enterprise environments.
Customer-focused mindset.
Strong communication and stakeholder management skills.
Attention to detail and operational excellence.
Ability to balance governance reliability and innovation.
Collaborative team player with a continuous improvement mindset.
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Toronto
Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 10/20/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements.If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback formor visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaON Toronto
Bellone of Canadas Top 100 Employers.
Required Experience:
Unclear Seniority
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
