ServiceNow Senior Technical Advisor
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Job Summary
Req Id:432829
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
Become an integral part of our Customer Experience team where you will be at the forefront of shaping our customer journeys. You will build on Bells Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative customer-centric processes policies products and services while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.
As part of our team you will be at the heart of our customer experiences.
Bell is seeking a highly experienced ServiceNow Senior Technical Advisor to provide technical leadership across our enterprise ServiceNow ecosystem. The role guides solution design platform governance engineering quality and operational readiness across multiple ServiceNow instances and delivery teams. The successful candidate will act as a trusted advisor to platform owners architects developers process leaders security partners vendors and business stakeholders.
Technical Leadership & Advisory
Provide senior technical guidance from discovery and design through implementation and operational transition.
Translate complex requirements into clear recommendations options risks and technical decisions.
Coach architects administrators developers and delivery teams on reusable ServiceNow engineering patterns.
Lead resolution of complex cross-module integration performance security and data-model challenges.
Architecture & Platform Governance
Lead architecture reviews for major solutions integrations custom tables table extensions scripted logic security changes and core capabilities.
Assess manageability upgradeability scalability performance security licensing impact and long-term supportability.
Promote out-of-the-box capabilities and managed extensibility before customization.
Ensure designs consider impacts across Bell Shared and BBM environments and shared enterprise services.
Solution Design & Engineering Quality
Review high-level and detailed designs covering CSDM/CMDB integrations roles workflows user experiences and automation.
Define technical acceptance criteria and ensure appropriate automated regression performance and security testing.
Advise on Business Rules Script Includes Flow Designer IntegrationHub APIs MID Servers scheduled jobs workspaces portals and notifications.
Drive technical debt reduction health remediation guardrails code quality observability and upgrade readiness.
Security Data & Integration
Align solutions with Bell security privacy access-control audit and data-retention requirements.
Guide authentication authorization role design credentials encryption and integration security.
Guide CMDB/CSDM modelling data ownership quality reconciliation and shared-data governance.
Promote standardized resilient observable and supportable integration patterns.
Delivery & Operations
Partner with product owners and delivery teams to manage dependencies technical complexity risk and design decisions.
Ensure logging monitoring support documentation knowledge transfer and clear Day 2 ownership.
Support upgrades release planning production readiness major-incident investigations and root-cause analysis.
Identify opportunities to improve experiences through automation analytics AI and ServiceNow capabilities.
Bachelors degree in a relevant field or equivalent practical experience.
5 years of relevant ServiceNow or enterprise-platform experience including senior advisory architecture or lead engineering responsibilities.
Advanced ServiceNow knowledge and experience delivering solutions in large complex enterprise environments.
Strong experience in administration configuration development integration security and release practices.
Practical knowledge of CMDB CSDM Flow Designer IntegrationHub scripting APIs access controls deployment and automated testing.
Ability to evaluate complex issues from multiple perspectives and communicate recommendations clearly.
ServiceNow CSA certification.
ServiceNow CAD CIS or CTA credentials.
Experience with ITOM SPM CSM SecOps IRM HRSD HAM SAM Now Assist or AI Control Tower.
Knowledge of ITIL Agile DevSecOps enterprise architecture and SaaS platform governance.
Experience in multi-instance multi-vendor or regulated enterprise environments.
Technical credibility and sound judgment.
Clear concise and professional communication.
Ability to influence without direct authority.
Strong collaboration coaching and stakeholder-management skills.
A practical balance of innovation governance reliability and speed.
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Toronto
Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 10/20/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements.If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback formor visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaON Toronto
Bellone of Canadas Top 100 Employers.
Required Experience:
Senior IC
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
