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ServiceNow ITSM Consultant SICND
Job Location:
Monthly Salary:
Posted:
6 June 2026 (30+ days ago)
Posted:
Application Deadline:
3 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
ServiceNow ITSM Consultant
Location: Canada / Remote / Hybrid
Position Overview
We are seeking a ServiceNow ITSM Consultant with strong Telecom industry experience to design implement and optimize IT Service Management processes. The consultant will work with business and technology teams to improve service delivery operational efficiency and customer satisfaction.
Responsibilities
- Implement Incident Problem Change Request and Knowledge Management modules.
- Configure Service Catalogs and workflow automation.
- Develop reports dashboards and KPIs.
- Support ITIL process improvements and governance.
- Collaborate with telecom operations and service delivery teams.
Required Skills
- ServiceNow ITSM
- Incident Problem Change Management
- Service Catalog
- Knowledge Management
- SLA Management
- Flow Designer
- JavaScript
- ITIL Framework
- Agile Methodology
Qualifications
- 5 years of ServiceNow ITSM experience.
- ServiceNow CIS-ITSM preferred.
Mandatory Requirement
Candidates must have prior Telecom industry experience supporting telecom operations network services OSS/BSS environments or customer service organizations.
For more details reach at
Required Experience:
Contract
