IBMS SME – Techno-Functional Analyst
Job Location:
Monthly Salary:
Posted on:
4 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Tech Talent International (TTI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to startups small and mid-sized organizations in Canada/US. We are currently hiring a IBMS (Operative BMS) SME Techno-Functional Analyst for our consulting client in the Toronto area.
Role: IBMS (Operative BMS) SME Techno-Functional Analyst
Type: Contract
Rate Range: $40-45/hr C2C (40 hrs /week)
Duration: 6-12 months potential extensions
Location: Hybrid (2/3 days from home) Toronto ON Canada
Domain: Consulting and Telecom
Role Description:
- Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environment.
- Troubleshoot issues in scheduling ad sales traffic and billing modules.
- Handle incidents service requests and user queries via ticketing tools.
- Perform SQL-based database troubleshooting data validation and fixes.
- Investigate and resolve data inconsistencies and system integration issues.
- Conduct root cause analysis (RCA) and ensure SLA adherence.
- Support user access configurations and minor enhancements.
- Work closely with sales traffic finance and technical teams
Essential Skills:
- Strong experience in Operative IBMS BMS system
- Knowledge of broadcast/media workflows (scheduling ad sales traffic billing)
- Hands-on SQL & database troubleshooting (mandatory)
- Experience in helpdesk / EUC support environment
- Familiarity with ServiceNow/JIRA or similar tools
- Strong analytical problem-solving and communication skills
- Understanding of infrastructure / EUC environment (VDI VPN etc.)
- Knowledge of integrations and reporting tools
Please note:
- Resumes must be submitted in Word format
- Must include on the resume candidates availability for on site/hybrid/remote along with days available.
