ServiceNow Developer

Company Description

Wepoint is the architect of major transformations for businesses and public sector organizations.

We support our clients from strategy through technological implementation always striving to think beyond the obvious and to act within the framework of Economic Social Environmental and Technological Responsibility (RESET). Our goal is to create new ways of working new economic models and smarter environments.

In nearly 20 years we have become one of the key players in digital transformation employing 3500 people across Europe Tunisia North America and the Asia-Pacific region.

What We Are Looking For

COURAGE AUTHENTICITY OPENNESS COMMITMENT ELEGANCE

Do these words resonate with you They are our company values.

At Wepoint we are looking for committed talents who are ready to share their expertise within open and collaborative teams and who are not afraid to take initiative. We also value people who are able to challenge themselves and continuously improve.

At the heart of relationships at Wepoint are authenticity and the constant pursuit of excellence for our clients this is what we expect from our future colleagues.

Job Description

We are seeking a ServiceNow Developer to join our team.

Responsibilities

• Develop configure enhance test deploy and maintain ServiceNow applications and integrations within the Banks ServiceNow platform including ITSM ITOM CMDB SAM Pro SecOps HRSD SPM/ITBM BCM Crisis Management AI Control Tower Service Portal and custom enterprise applications while ensuring compliance with business technical security and performance requirements.
• Collaborate with stakeholders to gather requirements evaluate solution options and translate business needs into epics user stories technical designs and development tasks.
• Design configure develop test and implement ServiceNow solutions by applying platform best practices scalable configurations and maintainable design patterns.
• Develop and maintain ServiceNow components including forms tables service catalog items record producers workflows Flow Designer solutions business rules client scripts notifications ACLs portals dashboards and reports.
• Design develop and support integrations between ServiceNow and internal or third-party systems using approved integration patterns APIs and data exchange mechanisms.
• Troubleshoot and resolve platform issues defects incidents and enhancement requests conducting root cause analyses when required.
• Create and maintain technical documentation and traceability records ensuring that requirements development activities test results deployments and operational support activities are properly documented.
• Perform unit testing support system testing and User Acceptance Testing (UAT) maintain testing evidence and remediate identified defects.
• Support production releases and deployments including change requests implementation plans validation activities rollback procedures and knowledge transfer activities.
• Support Agile delivery activities deployments and project governance processes while providing regular status updates and collaborating with project teams business stakeholders vendors and support teams.
• Perform any other related activities or deliverables as required.

Qualifications

• University or college degree in Computer Science Information Technology Business Administration Engineering or a related field.
• Minimum of five (5) years of recent and proven experience as a ServiceNow Developer including the design development implementation enhancement integration and maintenance of ServiceNow solutions.
• Minimum of three (3) years of recent and proven experience implementing and supporting ServiceNow modules such as ITSM ITOM CMDB SAM Pro SecOps HRSD SPM/ITBM BCM Crisis Management and custom enterprise applications within large and complex organizations.
• Demonstrated experience in the development configuration and support of ServiceNow components including workflows service catalogs portals scripts reports integrations and platform automation capabilities.
• Proven experience troubleshooting and resolving incidents defects and platform-related issues within ServiceNow while effectively collaborating with technical and business stakeholders in an enterprise environment.
• Demonstrated experience documenting requirements technical designs configuration changes testing activities and deployment activities as well as facilitating technical discussions to support solution design and implementation decisions.
• Proven experience with ServiceNow development practices including: JavaScript Flow Designer Business Rules Client Scripts UI Policies Access Control Lists (ACLs) REST/SOAP Integrations Import Sets Transform Maps Update Sets or equivalent deployment approaches.
• Demonstrated knowledge of ITIL practices Agile delivery methodologies and ServiceNow platform governance including development standards release management practices and maintainability considerations.
• Must be eligible to obtain the following security clearance: Reliability Status (requires a minimum of five (5) years of verifiable personal history).
• Excellent communication skills in English. English is required as the position is based in Ottawa.

Only candidates who are legally authorized to work for any employer in Canada will be considered.

Wepoint Benefits

• Minimum of 3 weeks of vacation starting from the first year;
• Comprehensive group insurance with a generous employer contribution;
• Employer contribution to a group RRSP;
• Full remote work flexibility: Hybrid Remote or On-site;
• A warm bright and welcoming office offering fresh fruit coffee beverages occasional meals etc.;
• Annual IT equipment budget;
• A balanced work environment with flexible working hours;
• Career development: training and certifications online or in-person learning Wepoint Academy etc.;
• An international community of experts ready to share their knowledge;
• A company culture focused on individuals needs and their belonging to a strong community.

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