ServiceNow Business Analyst

Must Haves:

• 5 years experience ServiceNow CMDB data model (CSDM)
• 5 years experience ServiceNow ITSM ITOM discovery & Service Mapping

Description

• Candidates for this role should have at least 5 years of experience in Business Analysis using ServiceNow. They should also have a broad knowledge of multiple technology domains including network infrastructure and application architecture as well as a good understanding of ITIL processes and the part Configuration Management plays in service delivery.
• The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Business Analysis and how it relates to SDLC within the ITIL framework.

Skills:

• ServiceNow CMDB data model (CSDM)
• ServiceNow ITSM ITOM discovery & Service Mapping
• ServiceNow Agile 2.0
• ServiceNow ServicePortal
• Business application architecture
• Familiarity with Infrastructure (Windows Server Linux) Virtualization (VMware Hyper-V) and Network architecture (switches routers firewalls OSI network model)
• Ability to discuss requirements and troubleshoot with Business Analysts Scrum Masters and Engineers.