Service Writer

Finning Canada

1

Permanent

Prince George BC Full-Time Monday to Friday In Office

Build your career with us

We are looking for a highly organized and customer-focused Service Writer to join our team in Prince George BC. This is a great opportunity for someone with experience in a mechanical equipment shop or service environment who enjoys working with customers technicians and internal teams to keep operations running smoothly.

As the Service Writer you will play a key role in coordinating service activities maintaining work orders supporting our field and shop technicians and ensuring customer invoicing and service documentation are completed accurately and on time.

This is a full-time Monday to Friday in-office position based in Prince George.

• Salary: $55000 to $65000 per year based on experience and qualifications
• Annual bonus opportunity
• Employer-paid benefits from day one
• Pension plan
• Employee share program
• 3 weeks of vacation
• Monday to Friday schedule
• Stable full-time employment
• Opportunities to develop your knowledge and grow your career

Customer Service & Service Coordination

• Provide professional courteous service to new and existing customers responding to inquiries and helping coordinate their service needs.
• Receive and log service calls for field technicians.
• Dispatch field technicians and maintain accurate information on technician locations to support safe and efficient field operations.
• Build strong working relationships with customers employees technicians and other internal teams.
• Work closely with the Shop Foreman to coordinate and maintain control of shop and field work orders.
• Coordinate the scheduling of lube technicians and maintain the shop service board.
• Work with the Parts team to support accurate parts allocation and billing.
• Maintain records for customer-owned equipment.
• Coordinate equipment exchanges when required.

Work Orders & Administration

• Open update close and process work orders accurately and efficiently.
• Prepare and process customer invoices ensuring all billable documentation is complete and accurate.
• Keep field work orders and supporting paperwork current and organized.
• Retrieve file and maintain service documentation and SMFs.
• Update equipment statuses within internal systems.
• Track and follow up on customer purchase orders.
• Coordinate NDT requirements and maintain accurate records of units requiring NDTs.
• Provide shop technicians with the paperwork and information required for their day-to-day work.
• Work with the Service Manager and Shop Foreman to identify cost-effective processes and support efficient branch operations.
• Maintain accurate and organized documentation for all service transactions.

• 2 to 5 years of experience in a mechanical equipment service or shop environment.
• Previous Service Writer Service Coordinator Service Administrator or similar experience is considered an asset.
• Strong computer skills including experience with: Microsoft Excel Microsoft Office applications Email and electronic communication Inventory or service management systems RentalMan or similar systems is considered an asset
• Strong reading organizational and administrative skills.
• Excellent attention to detail and accuracy.
• Strong customer service and communication skills.
• Ability to prioritize competing demands and meet deadlines in a fast-paced environment.
• Ability to work effectively with minimal supervision while contributing to a team environment.
• Professional dependable and committed to maintaining high ethical standards.

This position works in a fast-paced service environment where priorities can change throughout the day. The role involves working under deadlines completing detailed and repetitive administrative tasks and sitting for extended periods.

You may also be required to enter shop or operational areas where appropriate PPE must be worn.

If you have a strong customer-service mindset understand the pace of a mechanical or equipment service environment and take pride in keeping people paperwork and priorities organized wed love to hear from you.

Apply today to join our Prince George team.

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.