Service Writer

Customer & Operational Support

• Serve as a primary point of contact for customers responding to inquiries professionally and efficiently.
• Build and maintain strong working relationships with customers and internal teams.
• Receive log and coordinate service calls for field technicians.
• Dispatch field technicians and maintain visibility of their locations to support operational efficiency and safety.
• Coordinate with shop leadership to monitor and prioritize work orders.
• Work closely with parts personnel to ensure accurate parts tracking and billing.
• Assist with scheduling lube technicians and maintaining the shop service board.
• Coordinate equipment exchanges as required.

Administration & Documentation

• Open update and close work orders.
• Process customer invoices and service documentation accurately and on time.
• Maintain equipment status records and customer-owned equipment files.
• Retrieve file and maintain service-related documentation and records.
• Track customer purchase orders and ensure billing information is complete.
• Coordinate Non-Destructive Testing (NDT) requirements and maintain tracking records.
• Support reporting tracking and data management using various software applications including Excel.
• Ensure paperwork is completed accurately and processed in a timely manner.

• 2 to 5 years of experience in a service mechanical heavy equipment shop or industrial environment.
• Strong administrative and organizational skills with a high attention to detail.
• Experience managing multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office including Outlook and Excel.
• Strong communication and customer service skills.
• Ability to work independently with minimal supervision.
• Experience with work order management dispatching invoicing or service coordination is considered an asset.

• Strong problem-solving and multitasking abilities.
• Ability to work effectively under pressure and meet deadlines.
• Professional attitude with a commitment to high ethical standards.
• Team-oriented approach and ability to collaborate across departments.
• Strong attention to accuracy and detail.

• Fast-paced service and maintenance environment.
• Frequent interaction with customers technicians and operational personnel.
• Combination of office and shop environments.
• Ability to work under pressure and manage competing priorities.
• Use of appropriate personal protective equipment (PPE) when required.

7 Days On / 7 Days Off Rotation

This schedule offers extended time off while providing the opportunity to be part of a dynamic team supporting critical service operations.

If you enjoy coordinating people processes and paperwork while helping keep equipment and operations running efficiently wed love to hear from you. Apply today!