Service Supervisor

What you will do:

What You Will Do

Do you thrive in a fast-paced environment where hospitality entertainment and guest experience come together We are seeking a Venue Supervisor to support the daily operation of our Restaurant and Amusement businesses while leading teams to deliver exceptional guest experiences.

Reporting to the Assistant General Manager the Venue Supervisor provides front-line leadership across restaurant bar host amusement attractions retail groups events and live entertainment operations. This role is responsible for driving service excellence supporting team development maintaining operational standards and ensuring a safe clean and engaging environment for both guests and employees.

Key Responsibilities

• Lead daily operations across restaurant bar amusement attractions retail and guest service areas.
• Deliver exceptional guest experiences by maintaining high standards of hospitality and resolving guest concerns promptly and professionally.
• Support the execution of groups events parties promotions and live entertainment programs.
• Coach train develop and motivate team members while fostering a positive guest-focused culture.
• Ensure all team members are properly prepared presented and equipped to deliver exceptional service.
• Maintain cleanliness safety food handling liquor service and operational standards in accordance with company policies and legislative requirements.
• Conduct floor supervision complete operational checklists and ensure all areas are ready for service.
• Support labour inventory cash handling and cost-control initiatives while contributing to revenue growth.
• Monitor business levels and adjust staffing and operational priorities as required.
• Safeguard company assets funds inventory and property.
• Support payroll attendance tracking reporting and other administrative requirements.
• Communicate effectively with management and cross-functional teams to ensure seamless execution of daily operations.
• Perform other duties and special projects as assigned.

Qualifications

• 13 years of supervisory experience in hospitality restaurant entertainment amusement retail or a related industry.
• Strong leadership communication guest service and conflict-resolution skills.
• Proven ability to coach train and motivate employees.
• Experience working in a fast-paced guest-focused environment.
• Familiarity with point-of-sale systems and cash-handling procedures is an asset.
• Strong organizational and time-management skills.
• Food Safety and Responsible Beverage Service certifications are required
• Availability to work flexible schedules including evenings weekends holidays and late nights.

Working Conditions

• Frequent interaction with guests employees and management.
• Standing and walking for extended periods.
• Ability to lift up to 50 lbs.
• Exposure to kitchen restaurant and loud entertainment environments.

Life at Cineplex

Cineplex is synonymous with entertainment. Known as Canadas largest and most innovative film exhibitor we are so much more than moviesoperating The Rec Room Playdium and a growing portfolio of entertainment and hospitality experiences across Canada.

At Cineplex innovation fuels everything we do. As a diversified and growing organization we offer exciting career opportunities across operations hospitality food service digital commerce media guest loyalty technology finance human resources and more.

Proudly recognized as having one of Canadas Most Admired Corporate Cultures we rally behind our values of Teamwork Innovation Excellence and Accountability.

Inclusion & Diversity

Cineplex its subsidiaries and affiliates are equal opportunity employers committed to hiring and retaining a diverse workforce. We encourage and welcome applications from all backgrounds and experiences and are committed to fostering an inclusive workplace where everyone can succeed.

Accessibility

We are committed to providing accommodation throughout the recruitment process. If you require accommodation at any stage of the hiring process please let us know and appropriate arrangements will be made.

Interested applicants please apply today.

While we appreciate all interest only those candidates selected for an interview will be contacted.

Inclusion & Diversity

Cineplex its subsidiaries and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverseworkforce. We encourageand welcomeapplications from all intersectional walks of collective sum of our individual differences experiences knowledge innovation self-expression uniquecapabilitiesand talent represents a significant part of our culture. By valuing a diverse workforceweenforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals including those with disabilities by identifying and removing barriers that may prevent inhibit or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application interviews assessments and placement) please contact us at or via email at .

While we appreciate all interest only those candidates selected for an interview will be contacted.

Wage ($):