Service Partner Program Specialist ONSITE

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At SCIEX one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

As part of SCIEX you will help to influence life changing research and outcomes while accelerating your potential. For more than 50 years we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team enabled by DBS that is passionate about helping life science experts around the world get to answers they can trust.

Learn about the Danaher Business System which makes everything possible.

The Service Partner Program Specialist playd a critical role in supporting effective collaboration and risk management with our service delivery partners. Responsibilities include enabling operational excellence regulatory compliance performance oversight and process control. This role helps ensure seamless collaboration between SCIEX and its contracted service delivery partners by overseeing compliance and performance enablement for channel partners Authorized Service Providers (ASPs) and Original Equipment Manufacturers (OEMs). Working closely with Service Quality Procurement Legal and regional teams you will help ensure partners are equipped to deliver high-quality service while meeting SCIEX standards and regulatory requirements.

This position reports to the Sr. Manager Global Service Processes is part of the Global Service Support team and will be ONSITE at our facility in Concord Canada.

In this role you will have the opportunity to:

• Administer and maintain Global Service partner programs by managing the end-to-end partner lifecycle including onboarding qualification authorization monitoring renewal and offboarding of Authorized Service Providers (ASPs) channel partners and OEM service providers ensuring that program records agreements and approvals remain current.

• Maintain compliance and audit readiness by ensuring partner documentation approved supplier records certifications and other required evidence meet quality regulatory and internal requirements and by coordinating the closure of identified gaps and corrective actions.

• Drive partner enablement and operational effectiveness by coordinating training certification technical resources system access documentation and software required for authorized service activities while identifying process improvements and promoting consistent best practices across regions.

• Provide program governance reporting and risk oversight by monitoring key metrics compliance status certification expirations and operational risks and maintaining appropriate controls over partner access to SCIEX systems intellectual property technical documentation and software licenses.

• Coordinate cross-functional execution of partner programs by partnering with Service Quality Procurement Legal Finance Sales and regional leaders to resolve issues align requirements support partner-related decisions and ensure consistent application of global standards.

The essential requirements of the job include:

• Bachelors degree in Science Business or Engineering or equivalent work experience.

• 3 years of experience supporting operational quality compliance or field service programs

• 1 experience maintaining records documentation and process controls

• Proficiency with Microsoft Office and business systems used for tracking compliance and supplier data with Strong organizational and administrative skills

Travel Requirements:

• This position may require up to 10% travel. Travel will primarily be domestic but may occasionally be international.

It would be a plus if you also possess previous experience in:

• Strong project management skills including cross-functional collaboration reporting KPI tracking and process documentation to achieve goals and objectives in a timely manner

• Experience supporting supplier channel partner or contractor management programs

• Experience working within a regulated or quality-managed environment including supporting audits and corrective action activities

SCIEX a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range for this role is CAD75000.00 - CAD85000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

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Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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