Service Now ITOM & CMDB Governance Specialist

At CAE our Technology & Product Development team is dedicated to shaping the future with immersive systems and pioneering technologies that elevate safety and readiness worldwide. From VR/AR solutions to cutting-edge flight simulation youll work alongside brilliant minds in a rewarding and supportive environment with opportunities to learn and grow every day. Simply put youre empowered to tackle challenges with a team that embraces bold ideas and a commitment to safety and excellence on a global scale. With a career that blends flexibility creativity and impact youll play a vital role in an innovative and collaborative team driving next-generation tech solutions for the moments that matter most.

- Define and maintain CMDB governance framework policies and standards

- Ensure accuracy completeness and integrity of Configuration Item (CI) data

- Establish and enforce data quality KPIs and accountability across IT teams

- Drive operational performance of CMDB and ITOM practices against defined targets

- Monitor and remediate data quality issues and inconsistencies

- Manage and optimize ServiceNow ITOM capabilities (Discovery Service Mapping Event Management)

- Drive automation of CI population and updates through integrations and discovery tools

- Lead Service Mapping and ensure alignment with CSDM standards

- Support Incident Change and Problem Management with accurate dependency mapping

- Develop dashboards and reports on CMDB health performance and coverage

- Lead continual improvement initiatives to increase CMDB and ITOM maturity

- Provide training and guidance to IT teams on CMDB and ITOM best practices

47 years of experience in IT with a focus on CMDB Configuration Management or ITOM

ServiceNow certifications (ITOM CMDB)

Hands-on experience with ServiceNow CMDB and ITOM modules

Strong knowledge of CMDB data models and CI lifecycle management

Bachelors degree in Computer Science Information Systems or related field

CDSM certification

Experience with CSDM and Service Mapping

Understanding of Discovery Service Mapping and reconciliation rules

Strong analytical and data quality management skills

Experience with reporting tools such as Power BI or ServiceNow dashboards

Excellent communication and stakeholder management skills

Ability to drive accountability across cross-functional teams

CAE offers:

Group Insurance

Telemedicine

Employee and Family Assistance Program

Employee Stock Purchase Plan

Group RRSP

CAE Pension Plan/Defined Benefit Plan

Sabbatical Leave

Flex Time

Enhanced Parental Leave

Flexible and modern working environments
A collaborative workplace
A dynamic and innovative environment

Come share your passion with us!

With over 10000employees in more than 35countries CAE is a global leader in training for the civil aviation defence and security and healthcare markets. To learn more:

At CAE our mission is clear: to help make the world a safer place. For nearly 80 years weve driven innovation in simulation training and mission readiness to support critical operations worldwide. By leveraging advanced technologies we empower our customers to operate smarter faster and more sustainably. Join a purpose-driven organization where bold ideas are encouraged collaboration drives progress and your growth fuels our shared success.

CAE is committed to providing equal opportunities to all applicants regardless of race nationality color religion sex gender identity or expression sexual orientation disability neurodiversity veteran status age or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are availablecontact your recruiter or email if needed.

Privacy Statement CAE

As part of our process we may use AIsupported tools to help review applications with human decisionmaking at every step. CAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.