Service Now AI Architect
Job Location:
Mississauga - Canada
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.
What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.
McKesson is seeking a ServiceNow AI Solution Architect to lead the design governance and delivery of enterprise-scale AI-enabled solutions on the ServiceNow platform. This role will define architecture standards guide AI strategy and partner with business and technology leaders to deliver secure scalable and intelligent solutions that improve employee experiences automate workflows and drive measurable business outcomes.
As a senior technical leader you will shape the future of ServiceNow AI capabilities across enterprise functions while ensuring alignment with architecture security compliance and business objectives.
- Lead architecture strategy standards and roadmaps for ServiceNow AI and intelligent automation solutions.
- Design scalable enterprise-grade solutions leveraging Now Assist AI Agents Workflow Data Fabric and emerging AI capabilities.
- Develop conceptual logical and solution architectures supporting business transformation initiatives.
- Partner with stakeholders product teams engineers and enterprise architects to translate business needs into technical solutions.
- Establish AI governance security compliance and operational guardrails aligned with enterprise standards.
- Guide implementation teams through architecture reviews design decisions integrations and platform best practices.
- Evaluate emerging technologies and identify opportunities to improve automation productivity and user experiences.
- Mentor architects and engineering teams while promoting modern architecture cloud DevOps and AI adoption practices.
- 8 years of experience in solution architecture enterprise architecture software engineering enterprise applications or technology consulting.
- 5 years of ServiceNow architecture experience leading enterprise-scale implementations.
- Experience designing and delivering enterprise solutions across multiple business domains.
- Hands-on experience with ServiceNow AI capabilities such as Now Assist AI Agents Predictive Intelligence Virtual Agent or Workflow Data Fabric.
- Strong knowledge of solution architecture integration design APIs cloud technologies and security principles.
- Experience communicating architecture strategy and technical decisions to both technical and business audiences.
- Bachelors degree in Computer Science Information Systems Engineering Information Technology or equivalent experience.
- Experience delivering Generative AI Agentic AI intelligent automation or LLM-powered solutions.
- Knowledge of AI governance model oversight responsible AI practices and regulatory compliance.
- Experience with ITSM HRSD CSM Employee Center App Engine or other ServiceNow product suites.
- Familiarity with TOGAF enterprise architecture frameworks and architecture governance practices.
- Experience supporting cloud modernization DevOps CI/CD Infrastructure as Code and observability initiatives.
- ServiceNow certifications such as CSA CIS CAD CTA or AI-focused certifications.
- Experience in healthcare pharmaceutical or other highly regulated industries.
- Track record of leading innovation initiatives proof-of-concepts and enterprise transformation programs.
- Limited travel may be required based on business needs.
- Hybrid or remote work arrangements may be available in accordance with company policy.
- Ability to participate in meetings workshops and presentations both virtually and in person.
- Ability to perform the essential functions of the role with or without reasonable accommodation.
Working Conditions:
- In office requirement we are Flex and Connect with 2 days a week in office
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.
Our Base Pay Range for this position
$99100 - $132100McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKessons (or affiliated entities like CoverMyMeds or RxCrossroads) name in fraudulent emails job postings or social media light of these scams please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: .
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!
Required Experience:
Staff IC
About Company
McKesson is the leading healthcare company for wholesale medical supplies & equipment, pharmaceutical distribution, and healthcare technology solutions. McKesson is the central nervous system of health care. At any given moment, in any given minute, we simultaneously execute thousands ... View more
