Service Excellence Coordinator

Service Excellence Coordinator

Ontario Wholesale Energy (OWE)proudlyoperatingunder the ONIT umbrella is a leader in Natural Gas and Electricity Supply serving commercial clients across Canada. With over 65 years of collective industryexpertise our dynamic team delivers energy solutions designed for stability efficiency and innovation. Whetheritsphysical or structured energy products we bring value through competitive pricing world-class service and operational excellence.

Weregrowingand now have a vacancy for a Service Excellence Coordinatorto support our client experience and operations this roleyoullhelp ensure client interactions run smoothly service levels are consistently met and internal processes stay efficient and compliant.

Why Join Us

Be part of a dynamic and evolving energy marketplace working alongside passionate professionals shaping the future of energy supply. This isa great opportunityto build your career with a company that values continuouslearning and operational excellence.

WhatYoullGet:

• Competitive Salary
• Paid Training & Industry Certifications
• Health Benefits Employee Assistance Program (after 90 days)
• Generous PTO Holidays
• Discounted Gym Membership

Key Responsibilities:

Customer Support Coordination

• Respond to client inquiries and requests ina timelyand professional manner
• Support the day-to-day operations of the Service Excellence Team
• Track and report on service metrics (response times resolution rates etc.)

Client Relationship Support

• Assistwith managing client accounts andmaintainingup-to-date records
• Help resolve client issues by coordinating with internal teams (billing onboarding etc.)
• Contribute to a proactive support strategy byidentifyingcommon client needs

Process & Compliance Support

• Help document andmaintaininternal procedures and compliance checklists
• Ensure data handlingcomplies withprivacy and regulatory standards
• Assistinidentifyingsmall inefficiencies or service gaps and proposeimprovements

Reporting & Admin

• Compile regular reports on customer feedback support trends and performance indicators
• Support team meetings with updates follow-ups and documentation
• Maintain shared resources and coordinate internal communications as needed

Qualifications:

• College diploma orbachelors degree in Business Administration or a related field
• 2 years in a customer service operations or administrative support role in a Telemarketing Environment.
• Experience in the energy sector or B2Benvironment is an asset

Skills & Competencies:

• Strong communicationand interpersonal skills
• Highly organized with strong attention to detail
• Able to manage multiple tasks and prioritize effectively in a fast-paced setting
• Familiarity with CRM systems Microsoft Office and data entry best practices
• Team player with a customer-first mindset

Accessibility & Inclusion Matter to Us:

At ONIT we are dedicated to fostering diversityequityand inclusion believing that all employees play a role in upholdingour values. We encourage individuals from various backgroundsperspectivesand life experiences to join us in addressing the worlds toughest challenges. If yourequireaccommodations during the application process please contact usatand we will be happy toassistyou.