Service Dispatcher (6-month contract)

Since 1958 Neelands has been providing industry-leading and customized solutions for a broad range of industries and businesses. We are proud to have a dedicated and highly skilled technical team that is focused on refrigeration HVAC energy management controls equipment sales and service and Group began as a family-run business and to this day we treat our team like extended family. We offer a competitive salary learning opportunities and a range of Position:Neelands is seeking a friendly professional and customer-focused Service Dispatcher (6-month contract) to join our team in Burlington Ontario. Reporting to the Service Operations Manager this role is responsible for coordinating and dispatching service calls to Service Technicians providing timely customer updates supporting shipping and receiving activities and performing accurate data entry. This 6-month contract position offers the potential for extension based on business needs. The ideal candidate is an excellent communicator who thrives in a fast-paced environment delivers outstanding customer service and enjoys building positive relationships with both customers and technicians. This is a fully in-office position based in Burlington Ontario. The salary range for this role is $48000 - $60000 commensurate with skills experience qualifications and other market and business :Helping customers with their day-to-day requirementsAnswering customer calls for refrigeration or HVAC serviceDispatching service calls to assigned Service Technicians in conjunction with the Service ManagerResolving inquiries and communicating information to Service TechniciansLogging service information into both the in-house system and customer service portals daily to ensure up-to-date status and arrival times are within requirementsReconciling work orders to timecardsChecking paperwork to assist in preparing for payroll and Service invoicingEffective use of GPS software including running reportsAssisting internal departments with inquiriesAssisting technicians with both service IDs and Purchase OrdersArranging for shipping of equipment and parcels as neededReceiving packages and mail as neededReporting duties related to service operationsClerical responsibilities as requiredSpecial projects and other duties as requiredQualifications:A friendly and professional approach to dealing with both customers and techniciansExcellent communication and customer service abilitiesA self-starter who is highly effective working independently and within a teamFlexibility along with the ability to operate well under pressureAbility to perform in a high pressure time-sensitive environmentOrganizational skills and problem solving with respect to multi-tasking and prioritization of responsibilitiesA keen attention to detailFully proficient with Microsoft Office SuiteAbility to adapt to and learn software; experience with Great Plains would be considered an assetWhat you Bring to the Team:A friendly and professional approach to dealing with customersExcellent communication skills and customer service abilitiesA self-starter who is highly effective working independently and within a teamFlexibility along with the ability to operate well under pressureAbility to perform in a high pressure time-sensitive environmentOrganizational skills and problem solving with respect to multi-tasking and prioritization of responsibilitiesA keen attention to detailA positive hands-on can-do attitudeWhy join Neelands Paid Time Off Vacation & Sick DaysCompetitive SalaryPaid weeklyEmployee Assistance Program (EAP)Professional Development and TrainingNeelands Group Limited is committed to providing accessible employment practices that comply with Accessibility standards and regulations. If applicants require accommodation for a disability during the recruitment process they must make their needs known in advance. Please notify Human Resources or the hiring manager upon scheduling your interview.