Service Desk Analyst

Proudly Canadian. Driven by Purpose. Rooted in Care.

Join a national team where people purpose and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2300 team members supporting over one million customers across 200 locations across Canada.

Service Desk Analyst Winnipeg MB

Working with a team you will be part of ensuring the ongoing success of Western through supporting our business with their technology needs.

Reporting to the Team Lead User Experience the Service Desk Analyst will be responsible for providing front line support to internal clients by responding to all service requests (hardware and software) and incidents. You will also be accountable for trouble shooting and diagnosing client incidents.

Here is what a typical day looks like

• Provide excellent support for incidents and requests from end users
• Prioritize service and complete incoming service tickets in a timely manner
• Document end user incident and request details in tracking software
• Provide applicable guidance to resolve end user incidents and requests within a standardized timeframe
• Respond to calls tickets chats and walk-up requests for technical support from internal business partners
• Escalate service tickets to impacted teams as required

The value you bring

• 1 years of customer service experience in a high-volume environment
• Education in Computer Science or related Technology field or equivalent combination of education and experience is an asset
• Organized and detailed orientated
• Ability to multi-task plan and prioritize incoming requests
• Good working knowledge with computers and applicable tracking software
• Strong verbal and written communication skills

Role Details

• Hours/Duration: Full Time Permanent - 37.5 hours/week - Monday - Friday with requirements to work some Saturdays (Rotated among team)
• Location: In Office - Winnipeg MB
• Current Vacancy: Yes
• Requisition #: 82843
• Compensation Range: $45000 - $55000

Why Western

Westerns people-first culture grounded in our guiding principles of Truthfulness Fairness Value and Loyalty is recognized across Canada and strengthened by our commitment to wellness flexibility and meaningful community impact.

Highlights include:

• 14 Paid Wellness Days 3 weeks vacation company matching savings programs and 100% employer paid group benefits for eligible employees
• Over 1500 volunteer hours supporting 160 charities in through the Western Financial Group Communities Foundation.

Our Commitment to Inclusion: At Western we strive to create an accessible equitable and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer we encourage applicants of all backgrounds to apply even if your experience doesnt perfectly match every qualification. If you need assistance or an accommodation during the hiring process please contact or visit our Careers page.

Our Human First Hiring Approach: We do not use artificial intelligence to screen assess or select applicants. All applications are personally reviewed by Westerns Talent Acquisition Consultants. As part of our hiring process we use standardized scientifically validated skills assessments (nonAI) and all results are reviewed by our hiring team.

Ready to Apply

If making a meaningful impact in your community and growing your career in a supportive purposedriven environment excite you wed love to hear from you.