Service Delivery Manager, NBS IT Support
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Job Summary
Nutrien is a leading provider of crop inputs and services and our business results make a positive impact on the world. Our purposeFeeding the Future is the reason we come to work each day. Were guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.
Through the collective expertise of our nearly 26000 employees we operate a world-class network of production distribution and ag retail facilities. We efficiently serve growers needs and strive to provide a more profitable sustainable and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.
What Youll Do:
- Translate strategic objectives set by the Sr. Manager into operational plans priorities and measurable outcomes
- Drive continuous improvement for all desks ensuring alignment to evolving business needs and service expectations
- Own end-to-end service delivery ensuring reliable execution through effective issue management escalation and cross-team coordination aligned to service standards
- Manage service performance using data-driven insights to drive accountability stability and continuous improvement
- Execute disciplined ITIL practices and knowledge-driven workflows to ensure consistent incident request and major incident management across teams and providers
- Ensure alignment between enterprise design standards and operational execution
What Youll Bring:
- Bachelors degree in Information Technology Business or related discipline
- 10 years of experience leading enterprise service desk or service operations in a complex multi-function environment required
- Strong understanding of service integration vendor governance and performance management frameworksrequired
- Deep knowledge of ITIL and service management best practicesrequired
- Experienceoperatingwithin or transitioning to a Managed Service / multi-provider delivery model preferred
- Experience with ServiceNow & Contact Centre Technologies preferred
- Experience in operational design and service standardization preferred
Ready to make an impact with us Apply today!
The estimated salary that Indeed Glassdoor and LinkedIn lists does not represent Nutriens compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.
This job will remain posted until accordance with Nutrien policies you will be required to undergo a background check and may be required to undergo a substance test. While we appreciate all applications we receive only candidates under consideration will be must meet minimum age requirements as permitted by law.
Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien
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Required Experience:
Manager
About Company
Nutrien is a leading crop inputs and services provider that is helping to safely and sustainably feed a growing world.
