Service Design & Business Transformation Consultant

The Opportunity 

We are looking for a Consultant (or Senior Consultant) to join our Toronto office and support business and digital transformation initiatives with a strong focus on service design and experience consulting. 

Working alongside multidisciplinary teams you will help clients understand user and stakeholder needs analyze data facilitate workshops develop strategic recommendations and translate insights into practical impactful solutions and plans. 

What Youll Do 

• Contribute to business and digital transformation engagements across public and private sector clients.  

• Lead or support discovery activities including stakeholder interviews workshops user research and journey mapping.  

• Apply service design and human-centered design methodologies to solve complex business challenges.  

• Apply digital transformation and AI adoption methodologies to accelerate client outcomes. 

• Analyze qualitative and quantitative insights and develop actionable recommendations.  

• Facilitate workshops with clients and stakeholders and collaborate with cross-functional teams.  

• Prepare high-quality client presentations and executive deliverables.  

• Support Sias business development activities by contributing to proposals and offers for the GTA market.

Qualifications :

What Were Looking For 

• 3 to 7 years of relevant professional experience with a minimum of 2 years for aconsulting service or creative agency. 

• Experience delivering projects that combine business & digital transformation with service design or experience consulting.  

• Strong facilitation communication analytical and storytelling skills.  

• Experience with AI both using AI tools to support consulting engagements and advising and supporting clients on the selection use and adoption of AI within their environments. 

• Experience working with public sector organizations is strongly preferred.  

• Based in the Greater Toronto Area with the ability to work onsite 23 days per week in downtown Toronto.  

• Bilingual (English/French) is considered a strong asset.  

• Eligible to obtain a Government of Canada Reliability Security Clearance.  

Nice to Have 

• Current or previous Government of Canada Security Clearance (Reliability or Secret Level II).  

• Experience delivering consulting engagements within the Canadian public sector. 

Additional Information :

Compensation and Benefits

• Competitive base salary annual discretionary bonus
• Comprehensive benefits including medical dental and vision coverage
• Generous vacation and parental leave policies
• Professional development support and access to Sias global network

Our Commitment to Diversity
At Sia we believe in fostering a diverse equitable and inclusive culture where our employees and partners are valued and thrive with a sense of belonging. We are committed to recruiting and developing a diverse network of employees and investing in their growth by providing unique opportunities for professional and cultural immersion.

All your information will be kept confidential according to EEO guidelines. 

Sia is an equal opportunity employer. All aspects of employment including hiring promotion remuneration or discipline are based solely on performance competence conduct or business needs. 

We do not use artificial intelligence to screen or make decisions about candidates. Limited AI tools may be used for administrative or operational purposes in the recruitment process.

Sia is an equal opportunity employer. All aspects of employment including hiring promotion remuneration or discipline are based solely on performance competence conduct or business needs. 

Remote Work :

No

Employment Type :

Full-time