Service Coordinator

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Key Responsibilities

Service Coordination & Administration

• Create and manage Maintenance Customer Orders (MCOs) and work orders
• Review and verify service cases for accuracy completeness and alignment with scope budget and timelines
• Maintain strong document control and ensure compliance with internal processes and service standards
• Track and report on job progress from initiation through to completion and invoicing

Process & Workflow Support

• Maintain real-time updates across systems (e.g. Salesforce M3 and internal service tools)
• Support repair execution by coordinating documentation approvals and scheduling activities
• Identify risks discrepancies or gaps and escalate appropriately
• Assist with warranty billing and goodwill processes

Internal Collaboration

• Work closely with planners supervisors and internal teams to ensure workflow accuracy and efficiency
• Participate in internal meetings (pre- mid- and post-job) and track action items
• Support scheduling activities and communicate potential risks to timelines budgets or commitments

Job Closure & Billing

• Ensure all required documentation is complete and accurate prior to invoicing
• Follow up on outstanding items (labour reports third-party invoices etc.) within defined timelines
• Assist in preparing work orders for closure and billing

What You Bring

Skills & Abilities

• Exceptional attention to detail and accuracy
• Strong computer skills and comfort working in multiple systems (data-entry heavy role)
• Excellent organizational and time management skills
• Ability to manage repetitive process-driven tasks with consistency
• Strong communication skills for collaborating with internal stakeholders

Experience & Education

• Post-secondary education in administration business or a related field is an asset
• 24 years of experience in administrative coordination or support roles
  (entry-level candidates with strong technical aptitude and attention to detail will also be considered)
• Experience in service construction equipment oil & gas or similar industries is an asset

Assets

• Familiarity with work order management billing or warranty processes
• Experience using CRM or ERP systems (e.g. Salesforce)
• Basic mechanical or technical aptitude

What Success Looks Like

• High accuracy in documentation and system updates
• Timely progression and closure of work orders
• Strong collaboration with internal teams
• Consistent adherence to processes and service standards

Why Join Us

• Valuable experience in service operations and coordination
• Collaborative team-oriented environment
• Opportunity to build strong administrative systems and process management skills

If you are highly organized detail-driven and comfortable working in a fast-paced paperwork-heavy environment we encourage you to apply.

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.