Service Coordinator Peterborough Hyundai

Now Hiring: Service Coordinator Keep the Shop Running Smoothly Support the Team and Deliver an Exceptional Customer Experience!

Be the Driving Force Behind a Smooth Service Experience!

Were looking for a highly organized and customer-focused Service Coordinator to join our dynamic team! In this key role youll be the bridge between our technicians service advisors and customershelping ensure every repair and maintenance visit runs efficiently from start to finish.

Location: 1370 Chemong Rd Peterborough ON (Hyundai)

Compensation: $50000-$55000 per year

What You Will Be Doing:

• Answer incoming customer calls and provide professional courteous assistance with service-related inquiries.
• Schedule confirm and manage customer service appointments based on shop capacity and technician availability.
• Contact customers regarding CSI follow-ups to gather feedback and address concerns.
• Monitor and respond to incoming calls emails text messages and other customer communications in a timely manner.
• Coordinate customer communication between the service department technicians and advisors to ensure a smooth service experience.
• Follow up with customers regarding appointment confirmations vehicle status and service-related questions.
• Maintain accurate customer and appointment information in the dealership/service management system.
• Assist the Service Department with daily administrative tasks and help ensure an organized and efficient workflow.
  
  

What You Bring to the Table:

• Valid G drivers license
• Clean drivers abstract
• Ability to work rotating Saturdays
• PBS experience is a definite asset
• Previous Service advisor with a proven track record is consideredan asset however we will train the right person for the role
• A very positive person who must possess excellent computer skills and ability to multi-task in a fast paced environment
• We are looking for stable long-term candidates with a proven stable track record

So why work for us

• The 401 Group of Companies is privately owned and 100% Canadian
• 40 State-of-the-art facilities including a Google-like call centre and an 80000 sq. ft. centralized service Hub.
• A fun fast-paced and high-energy work environment with exciting initiatives and rewarding perks.
• Personalized coaching mentoring and training focused on both individual growth and team success.
• Empowering you to grow with meaningful career path planning and advancement opportunities.
• Health & wellness benefit enrollment opportunities
• Employee referral bonus opportunities
• Enjoy exclusive employee pricing on automotive parts and service along with a special discount at the Blackshop.
• Perkopolis Enrollment
• On-site Parking

The 401 Group of Companies is proud to be recognized as one of Canadas fastest growing Elite Business Management Groups offering a full line of automotive recreational vehicle powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge Ontario. Our brands include but arent limited to Kia Mitsubishi Volkswagen Hyundai Subaru Honda Nissan Toyota Chrysler Jeep Dodge Ram Buick GMC Yamaha 401 Auto Financing CampMart and Grand River Boats.

This posting reflects a current and active opening.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation please contact HR or

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications we receive we are unable to confirm the receipt of individual applications or resumes.

Required Experience:

Junior IC