Service Coordinator

Join our friendly and successful Door Doctor team! Door Doctor is an established company in the Overhead Door industry and has been in business for over 40 years. We are seeking a task oriented self-starting friendly individual with excellent telephone manner and superior customer service skills for the Full-Time position of Service Coordination with our Ottawa administrative team. Monday through Friday 7:30 am to 4:30 pm.

Do you have experience and/or an educational background in customer service and administration Strong telephone computer and email communication skills. We are looking for a multi tasker who enjoys a fast pace answering incoming calls directing call traffic taking appointments and delivering messages. Assist with ordering products helping counter customers and taking a regular inventory of counter parts and office supplies. You will work closely with the administrative and management team. Previous experience working in a coordination position is an asset but not required. We invite you to apply for this exciting opportunity!

Service Call Management

Answer and manage incoming calls with prompt professional support

Create and process new service requests

Review and dispatch service calls submitted through the online booking system

Process service requests received via email

Monitor open service calls and ensure timely updates

Portal & System Management

Update customer portals with accurate service details and required documentation

Maintain internal systems with current and accurate service information

Data Entry & Record Keeping

Complete timely and accurate data entry for service calls invoices and purchase orders

Maintain uptodate service records and work order statuses

Regularly audit records to ensure accuracy and completeness

Purchase Order FollowUp

Track outstanding purchase orders and follow up with vendors

Confirm materials and services have been received

Communicate PO updates to the appropriate team members

Customer & Vendor Communication

Provide professional phone and email support

Offer service updates answer questions and resolve concerns

Ensure a high level of customer satisfaction through proactive communication

Additional Support

Assist with administrative and operational tasks as needed

Maintain organized and accurate documentation to support efficient operations

Skills & Qualifications

Strong organizational skills with the ability to prioritize effectively

Excellent verbal and written communication skills

Professional phone etiquette and customer service experience

Proficiency with customer portals data entry and service management systems

High attention to detail and accuracy

Ability to work efficiently in a fastpaced environment

Benefits

• Dental care
• Disability insurance
• Life insurance
• On-site parking
• Vision care

Schedule

• Monday to Friday 7:30am to 4:30pm