Senior Vice President, Operating Model, Product & Client Solutions

About Citco

The market leader. The premier provider. The best in the business. At Citco weve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand push beyond the boundaries of our industry and shape its future. From working exclusively with hedge funds to serving all alternatives corporations and private clients our organization has grown immensely across asset classes and geographies. For us this progress is a pattern that well only maintain as we move forward always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space we say: Welcome to Citco.

About the Team & Business Line

Fund Administration is Citcos core business and our alternative asset and accounting service is one of the industrys most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Strategic Operations is a dedicated function within Private Assets. It brings transformation delivery project execution business analysis operational initiatives and implementation support into one team reducing the delivery burden on BAU Operations and maintaining ownership from design through adoption.

The group will be split across three distinct focus areas aligned under two individual leaders:

Operating Model Product & Client Solutions: led by the Operating Model & Product leader this area will define how services should run end to end shape scalable products and solutions support complex client implementations and ensure client commitments are operationally deliverable.

Data Reporting & Platform Enablement: led by the Technology Data & Delivery leader this area will define Operations requirements for data reporting and platforms strengthen data quality and lineage and carry solutions through testing deployment and adoption.

Digital Workflow Automation & AI: also led by the Technology Data & Delivery leader this area will identify and deliver workflow automation and AI opportunities establish appropriate controls and measure whether the expected benefits are realised.

The group works in close partnership with Operations the Transformation Office IT Tactical Operations and Marquee Client teams. Roles may be permanent or approximately 12-month rotational assignments anchored in strategic locations. Rotational colleagues will join from the business help shape and deliver change and return to the line with broader project experience.

Your Role

• You will lead end-to-end operating model and product redesign for a portfolio of Private Assets services from problem definition through to adoption.

• Lead the redesign of how a service runs end to end not patching an existing process but rebuilding it around what the business and clients actually need.

• Translate operational pain points into a defined scope business case and delivery plan.

• Define the target operating model for a product or service including roles handoffs controls and location strategy.

• Develop and implement best practice standards across regions driving consistency and efficiency.

• Act as the Operations voice in client pitches POCs and solution design and hold the line on what is genuinely deliverable.

• Lead operational solution design for our marquee clients working alongside Client Services Product and Client Integration.

• Own the marquee solution reuse assessment identifying where a client-specific build could be productised for the wider book and leading that rollout.

• Lead complex client transitions and implementations from an Operations standpoint working alongside the integration team on new client setup.

• Set out requirements with the Data Reporting & Platform Enablement and Digital Workflow Automation & AI focus areas where a redesign or client solution depends on data platform or automation capability.

• Coordinate across Operations Tactical Operations Marquee Client teams Financial Statements Tax Investor Relations and Client Integration.

• Lead and mentor focus area resources including rotational colleagues joining from the business.

• Report on progress risks and benefits realisation to the relevant leader and senior stakeholders.

About You

• You have 1215 years experience in private assets working at a fund administrator fund manager or comparable environment.

• Proven delivery of operating model redesign process re-engineering or transformation initiatives in financial services.

• Strong technical knowledge of private assets accounting and operations including fund structures and complex calculations.

• The ability to see a whole service end to end rather than a single desk and to design for scale across jurisdictions.

• Significant exposure to large or complex client relationships with credibility in front of clients and the judgement to distinguish between a reasonable request and an unsustainable commitment.

• The ability to recognise where a bespoke solution has wider application and to make the case for productising it.

• Comfortable working with data reporting and platform teams and translating operational need into technical requirements.

• Strong leadership skills and supervisory experience of other professionals including rotational colleagues joining from the business.

• Skilled in business planning budgeting and stakeholder negotiation.

• Strong written and verbal communication skills.

• Advanced computer skills (Microsoft Excel Word PowerPoint and SharePoint).

• Bachelors Degree in Accounting Finance Economics or a related field; professional accounting designation a plus.

What We Expect of the Strategic Operations Team

• Regardless of role or focus area everyone in Strategic Operations is expected to demonstrate the following:

• Deep technical and operational knowledge genuine depth in how our processes data and platforms actually work the detail that only comes from having run the work.

• Curiosity the instinct to ask why a process looks the way it does to challenge the answer and to keep asking whether there is a better way.

• A transformational mindset comfortable redesigning end to end rather than patching and prepared to see change through past go-live to the point where it is genuinely adopted.

• Ownership through to adoption accountability does not end at delivery; success is measured by whether the change sticks in the business.

• Commercial and client awareness an understanding of what we can genuinely run so that what we commit to a client is deliverable.

• Global mindset working across regions jurisdictions and time zones and designing solutions that scale beyond a single desk client or location.

• Ambition to shape Citcos future an appetite to help build the operating model we will run for years and to be measured on whether it works.

This position is not for an existing vacancy; we are building a candidate pool for future opportunities.

Our Benefits

Your well-being is of paramount importance to us and central to our success. We provide a range of benefits training and education support and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.