Senior Systems Engineer

You will be a part of a team responsible for leading the day-to-day operation of various SaaS delivery environments as well as strategic initiatives to ensure demonstrated levels of reliability scalability and quality of service. The successful candidate will have expertise in software development and deployment processes relational databases and managing websites. This role focuses on resolving complex support cases submitted by our partners and customers as well as driving innovation and continuous improvement across the team. You will be comfortable working with and around a wide range of platforms programming languages protocols and web technologies to achieve maximum levels of operational efficiency and quality of service to customers.  

Some of the things youll be doing include: 

• Leading incident management and day-to-day monitoring of the production service delivery environment to ensure all services and applications are operating optimally and Service Level Agreements (SLAs) are met 

• Developing and implementing strategies for administering and maintaining Acumatica SaaS Deployment lifecycle operations 

• Operating and maintaining AWS environments following standard procedures 

• Identifying and implementing optimization opportunities and solving complex problems affecting service delivery across the environment. 

• Providing level 3 support for customer/partner initiated issues and mentoring junior engineers 

• Identifying systems deficiencies and recommending innovative solutions 

• Documenting forecasts plans and resolutions for on-going and future reference 

• Driving innovation promoting and implementing new tools technologies policies and procedures in support of continuous improvement 

• Collaborating with cross-functional teams to ensure alignment and consistency across the organization 

Qualifications :

• Bachelors degree in Information Technology Computer Science or equivalent 

• At least 5 years experience in relational databases preferably using MS SQL and experience with database design and optimization 

• At least 5 years experience in managing websites preferably using IIS and experience with web application development and deployment 

• At least 5 years experience in basic scripting (e.g. PowerShell Python etc.) 

• At least 1 years experience in DevOps tools and practices (e.g. Jenkins Git etc.) 

• At least 1 years experience in cloud platforms (e.g. AWS Azure etc.) 

• Strong leadership and mentoring skills with the ability to guide and develop junior engineers 

• Excellent Troubleshooting skills extremely customer-oriented treating co-workers and customers with the utmost consideration and respect 

• Analytical and problem-solving abilities and the ability to effectively prioritize and execute tasks in a high-pressure just-in-time environment 

• Experience with Accounting ERP or other business management software is a plus 

• Willing to work on a weekend on-call rotation 

Additional Information :

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail . This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes such as following up on an application or technical issues not related to a disability will not receive a response. 

At Acumatica certain roles are eligible for additional rewards including annual bonus and stock. These awards are allocated based on individual addition certain roles also have the opportunity to earn sales incentives based on revenue or utilization depending on the terms of the plan and the employees role.

Remote Work :

Yes

Employment Type :

Full-time