Senior Specialist, Experience, Technology and Compliance (Customer Relationship Management)

#WorkwithImpact

About Us:

Castlemainsupports people and communities to understand and access class action settlements and community programs through clear trauma-informed and culturally grounded communication. With more than 200 team members many of whom are Indigenous we deliver services in English French and several Indigenous languages across the country.

AtCastlemain we are committed to creating a workplace where people feel respected. To learn more about who we are visit aSeniorSpecialist Experience Technology and Compliance(CustomerRelationshipManagement)you willwork as part of the Experience Technology and Compliance team tostructure and manage data incustomer relationship management systems complete quality assurance related to data standards and accuracy and manage email and SMS campaign deployment across a range of role sits at the intersection ofaudience experienceand campaign performance andhelpsensure digital tools stay functional aligned compliantscalableand optimized to supportgrowth and success.This is not a developer role. You understand how platforms work and configureadministerand improve them.

This is a full-time permanent position offeredinToronto Calgary VancouverHybridor remote.

About the Opportunity:

• Platform administration and optimization:Administer HubSpot (forms consent and subscription types contacts and segmentation workflows automation reporting dashboards) and support data quality and management across platforms.

• Systems configuration (non-development):Implement platform updates and enhancements without custom coding translate business requirements into configuration (properties workflows permissions) and document configurations decisions and change logs in a clear repeatable format.

• Governanceprivacyand security:Support compliance with regulatory and internal frameworks (PIPEDA SOC readiness WCAG 2.1 AA)maintaindata integrity naming conventions and configuration standards and support governance processes including roadmaps change requests testingprotocolsand release checklists.

• Performance and analytics:Participatein QA for new pages formsworkflowsand releases;maintaindashboards in HubSpot SharePoint or similar tools; support performance tracking and reporting with trend and exception analysis; andidentifyand recommend optimization opportunities across experience streams.

• User enablement and support:Provide internal training guides and documentation on platform features and standard tasks and support troubleshooting and issue resolution across CMSCRMand related tools escalating when needed.

About You:

Youbring3-5 years of experience working with HubSpot or similar platformsand:

• College or university degree in Marketing Digital Communications or a related field or an equivalent combination of education and experience

• Strong technical aptitude without a need for developer level coding skills.

• Experience configuring workflows formspermissionsand automation in CRM platforms.

• Strong documentation skills and a systems thinking approach to platforms and data.

• Ability to translate business needs into technical configuration with clear rationale.

• Experience working across multiple platformsteamsand business units while following governance standards and roadmaps for web and digital platforms and coaching others on platform use and configuration standards.

• Ability totravel occasionally to internal meetings or client engagements.

Successful candidates willbe requiredto complete a Criminal Record Check as a condition of employment.

Compensation:

Starting annual compensation of $55500-$77000 plus rewarding benefits offered compensation willtake into accountthe candidates skills experience qualifications location and internal equity.

How to Apply:

We invite you tosubmityour resume to we know not everyones experience fits a checklist. If this role interests you and you feel you can contribute we encourage you to apply. We value curiosity and the unique perspectives people bring.

Castlemain is committed to making our hiring process accessible and supportive. If you need accommodation at any stage of the application or interview process please let us know. We are happy to work with you to ensure your needs are met.

Required Experience:

Senior IC