Senior Solutions Specialist, Contact Center
Job Location:
Mississauga - Canada
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Req Id: 430952
At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect work learn and play.
Join us. You belong at Bell.
- Acts as trusted advisor to help Strategic and Enterprise A customers through various stages of their transformationjourney.
- Be the technicallead and support theContact Centerpractice
- Accountable to ensure solution proposed works as designed meeting customer needs.
- Provides expert advice and counsel to internal and external clients including project teams on complex technical issues related to their area of specialty.
- Works directly with internal and external partners to drive customer satisfactionretentionand revenue growth.
- Participates in account planning
- Provides consultation on innovative high impact services and solutions that realize significant business impact for the customer.
- With the collaboration of Product manage andmaintainvendor / partner relations & present vendors roadmaps
- Responsible for the attainment of Revenue objectives
- Create and drive revenue within a specified region or list of named accounts
- Generate business opportunities through professional network
- Drive brand awareness campaigns and lead generation via networking associations etc.
- Meet yearly quotas
- Own the sales cycle
- Develop business plan
- Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
- Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience
8 years of outside enterprise software sales experience
Be able to work independently and as part of a team in a fast pace rapid change environment
Experience selling at the C-level
Proventrack recordof sales excellence
A proven sales hunter and closer
Superior professional presence and business acumen
Contact Center Software Sales inLarge EnterpriseAccounts
Deep understanding of large contact center technical and operational challenges
Must have Contact Center Sales Certifications from one or more of the following vendors:Genesys NICE Amazon Zoom and Google
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular Term - Full Time
Job Location: Canada : Ontario : Mississauga
Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 07/06/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaON Mississauga
Bellone of Canadas Top 100 Employers.
Required Experience:
Senior IC
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
