Senior Solutions Engineer, Housing

Join a customer-facing technical team at a property technology company supporting housing customers after implementation. You will be the go-to expert for a product area helping customers and customer success partners resolve technical issues and making sure the platform works reliably.

• Provide technical guidance to customers and customer success teams for a housing product area such as leasing maintenance or CRM.
• Investigate customer data and API integrations to diagnose issues spot trends and confirm systems are working as expected.
• Triage and resolve technical support issues escalating code-level problems to engineering when needed.
• Support onboarding and data migration for new platform rollouts.
• Work with engineering product and customer success to share customer insights and improve the product.

• Three or more years in a Solutions Engineer or similar post-sales technical role at a startup with ownership of implementation troubleshooting and escalations.
• B2B SaaS experience and strong product expertise across a complex multi-product platform.
• Hands-on experience with API integrations data and common integration patterns.
• Ability to investigate issues independently navigate codebases and identify when engineering support is needed.
• A technical bachelors degree or equivalent technical background plus clear communication skills with technical and non-technical audiences.
• Comfort working cross-functionally in a fast-moving environment.

Salary range: CAD 150000 to CAD 200000 annually. Visa sponsorship is available.

On-site in Toronto Canada.