Senior Site Reliability Engineer

Summary

POSITION OVERVIEW

At Guidewire we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most whether thats a time of crisis a natural disaster an accident or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies settle claims and bill their customers. We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management digital online portals and predictive analytics. We run these products on the Guidewire Cloud Platform and we help hundreds of insurance providers all over the world to handle billions of dollars of business.

We are proud to be voted a Top Cloud Employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity rationality and collegiality.

ABOUT THE ROLE
At Guidewire we believe that great technology is powered by great people. Were searching for a Senior Site Reliability Engineer who not only brings deep technical expertise but also thrives on engaging with customers partners and cross-functional this customer-facing role you will ensure the smooth reliable operation of our flagship cloud platform and InsuranceSuite productsall while championing a customer-first mindset.
If youre passionate about automating complex systems and equally enthusiastic about building genuine human connections we want to hear from you.

Job Description

• Customer-Centric Collaboration:

  • Serve as a technical ambassador working directly with customers to understand their needs address concerns and ensure our systems support their business goals.

  • Participate in design reviews production readiness checks and post-incident analyses with both internal teams and customers to continuously improve service quality.

• Technical Excellence & Reliability:

  • Collaborate closely with product development and other SRE teams to enhance the reliability performance and efficiency of our microservices applications.

  • Analyze data from observability and monitoring tools to optimize operational metrics across our customer-focused systems.

  • Develop document and share technical solutions and training materials to empower your colleagues and ensure consistent high-quality support.

• Innovation & Automation:

  • Lead efforts to automate routine tasks and system maintenance on our SaaS multi-tenant infrastructure ensuring 24x7x365 operations that meet both technical and customer experience benchmarks.

  • Create and refine tooling and processes that improve incident management driving proactive measures to prevent issues before they affect our customers.

• Cross-Functional Partnership:

  • Work alongside diverse teamsengineering product development and supportto integrate new features seamlessly and maintain an open dialogue about customer feedback.

  • Contribute code and strategic ideas that not only solve technical challenges but also enhance the overall customer journey.

• Technically Proficient:

  • You hold a Bachelors Degree in Computer Science or a related field and have solid experience with Bash Python and/or Go.

  • Youve supported web applications in live production environments (Java/Apache/Tomcat) and have a deep understanding of Linux systems AWS and container orchestration (Docker Kubernetes/EKS).

  • Youre experienced with IaC (Terraform/Terragrunt/Terraspace) devops/gitops tools (Git Bitbucket Flux CD TeamCity) and observability platforms (Datadog CloudWatch PagerDuty).

• Customer Focused & Communicative:

  • Beyond your technical skills youre a strong communicator who can explain complex concepts in a relatable wayboth internally and when speaking directly with customers.

  • Youre passionate about mentorship and thrive on teaching and collaborating across teams always putting the customers experience at the forefront.

  • You enjoy engaging with others have a natural knack for troubleshooting and are driven by a genuine desire to help customers succeed.

• Driven & Adaptable:

  • Youre a problem solver with a can-do attitude who believes that if you have to do something more than once automate it.

  • You adapt quickly to new technologies and processes ensuring that you can meet the evolving needs of a highly dynamic customer-centric environment.

  • Youre comfortable with travel (up to 25%) and are eager to interface with customers partners and vendors to drive continuous improvement.

If youre excited by the challenge of ensuring robust customer-focused operations in a rapidly evolving tech landscape and youre as comfortable writing code as you are engaging with clients then youll thrive at Guidewire. Apply today to make a direct impact on the reliability of our systemsand on the success of our customers.

The Canadian CAD base salary range for this full-time position is $118000 - $148000. Your base pay will depend on your experience skills education training and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health dental and vision insurance paid time off and a company sponsored retirement addition some roles may be eligible for the annual company bonus plan commissions and/or long term incentive awards which are contingent on a variety of factors including but not limited to company and employee performance.

About Guidewire

Guidewire is the platform P&C insurers trust to engage innovate and grow efficiently. We combine digital core analytics and AI to deliver our platform as a cloud service. More than 540 insurers in 40 countries from new ventures to the largest and most complex in the world run on Guidewire.

As a partner to our customers we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600 successful projects supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration localization and innovation.

For more information please visit and follow us on Twitter: @GuidewirePandC.

Guidewire Software Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace and believe that a diversity of perspectives abilities and cultures is a key to our success. Qualified applicants will receive consideration without regard to race color ancestry religion sex national origin citizenship marital status age sexual orientation gender identity gender expression veteran status or disability. All offers are contingent upon passing a criminal history and other background checks where its applicable to the position.