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Senior Salesforce Production Support Engineer – CRM, BPM & Application Operations
Job Location:
Monthly Salary:
Experience Required:
Posted:
10 July 2026 (30+ days ago)
Posted:
Application Deadline:
7 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Senior Salesforce Production Support Engineer CRM BPM & Application Operations
Skills Required
As a Senior Software Engineer and a member of the Application Operations Service and Quality Engineering Customer Relationship Management and Business Process Management (AOSQE CRM BPM) Production Support Team utilize knowledge of technology processes products people and quality concepts.
Ability to work and communicate directly with business partners in business terms with minimal supervision.
Demonstrate initiative accept responsibility and be accountable for results.
Key Responsibilities
Support the platform and the back-end administration applications used to support its functionality.
Provide critical day-to-day technical and process support for the platform.
Work with business and technical teams to ensure technology and process solutions meet business needs.
Support multiple business units with client interaction and automation applications.
Provide ongoing production support including:
Problem analysis
Issue resolution
Escalation
Reporting
Review and analyze issues independently.
Work with Agile delivery teams and technical support partners to understand and resolve issues raised by business teams.
Collaborate with vendors to provide solutions resolve problems and maintain environment stability.
Document business issues and the corresponding solutions provided.
Define and ensure requirements for transition to support including:
Data
Workflow
Logical processes
Interface design
Internal and external checks
Controls
Inputs
Outputs
Required Skills:
Sailpoint
