Senior Remedy ARS Developer

Must Haves:

• 8 years of hands-on experience with Remedy ARS Development.
• 8 years working with backend data and BMC ITSM v9 features.
• 8 years Experience mapping business requirements into functional specifications

Description

• A Sr. Software Developer is requested to support the automation of the Agencys Intake and Onboarding process particularly in response to the expanded scope of multi-service offerings made available through the Onboarding Request form. This initiative seeks to eliminate the need for health care practitioners to submit multiple requests thereby streamlining the onboarding process and enhancing operational efficiency.

Responsibilities:

• Review business requirements with stakeholders and clarify as needed.
• Walk through solution designs with Experience Optimization team then build and unit test the approved solution in lower environments.
• Support stakeholders during validation and testing and document both the solution and promotion steps.
• Support the development and design of an aligned user profile management tool to support streamlined customer experience in line with PB4P goals.

Desired Skills:

• Bachelors or masters in business health engineering computer science or a related field; or equivalent experience.
• 4 years of experience integrating Remedy solutions with Web Services.
• Proven team player who consistently meets demanding deadlines; adept at building relationships facilitating discussions and influencing outcomes with stakeholders both inside and outside the organization.
• Outstanding verbal and written communication abilities.
• Familiarity with privacy regulations and security best practices.
• Skilled in conducting design walkthroughs with project teams.
• Experienced in reviewing analyzing and updating product installation scripts including encoding testing and debugging.
• Capable of delivering post-implementation support and resolving technical issues that arise afterwards.
• Able to create user and system documentation as needed.
• Comprehensive expertise with JIRA or comparable bug tracking platforms.
• Strong understanding of project delivery methods within a matrixed organizational structure.

Required Skills:

• 8 years of hands-on experience with Remedy ARS Development.
• 8 years working with backend data and BMC ITSM v9 features.
• 8 years conducting code reviews and unit testing.
• 8 years translating business requirements into functional specifications.
• 8 years designing and building custom data-driven solutions.
• 3 years of experience with SQL.
• 3 years developing reports using Smart Reporting and SSRS.
• The ability to manage multiple projects from start to finish.

Required Experience / Evaluation Criteria: 100 Points

• Strong experience with Remedy ARS Development 8 years - 25
• Strong experience with backend data and features of BMC ITSM v9 8 years - 25
• Strong experience in code review and unit testing - 20
• Experience mapping business requirements into functional specifications 8 years - 10
• Experience designing and building custom data-driven solutions 8 years - 10
• Experience developing reports ARS code and integrations in a Helix SaaS setting 3 years - 10

Deliverables

• Deliverables Include but are not limited to:
• Enhance Helix workflows to support multi-service onboarding.
• Build backend processes and Helix workflows aligned with PB4P deliverables to enable new digital product onboarding.
• Develop backend automations to support online agreement workflows and provisioning.
• Provide documentation test results and deployment guidance.

Additional Terms

• The term of this Engagement Assignment is for 187 Business Days with an option to extend for up to an additional 250 days at the Agencys discretion. The Engagement Assignment may be extended for unused Business Days at the Agencys discretion.
• The resource will comply with the Agencys policies and procedures.
• The Agency systems cannot be accessed from outside the province of Ontario and Agency assets including laptops and related equipment cannot be removed from the province of Ontario without prior written approval from the Agency.
• Assignment Type: This position is currently listed as Hybrid. The resource under this request will be required to work onsite as per Hiring Manager sole discretion.