Senior Property Manager
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Job Summary
Allied is a leading owner-operator of distinctive urban workspace in Canadas major cities. Our work is grounded in a clear purpose: to provide knowledge-based organizations with distinctive urban environments that support creativityconnectivityand human wellness.
Our vision is more expansive. Weseekto make a continuous contribution to cities and culture that elevates and inspires the humanity in all of informs how weoperate how wedesignand how welead.
Real estate for usis not a passive investment. Itis a profoundly human endeavourone that must promote wellness sustainabilitydiversityand creativitytoday and for generations to come.
Allied is also a place to build a career of consequence. If you are looking for work that is thoughtfultangibleand enduringwork that contributes meaningfully to cities and the people who inhabit themyou will find purpose here.
For more information onAlliedsapproach to city-building visit ourInsightspage.
Allied is looking for a Senior Property Manager Retail to oversee approximately 320000 square feet of retail space at The Well including Wellington Market.
In this role you will lead the retail Property Management team and oversee tenant relations retail operations building standards financial performance and operational administration. You will play a key role in maintaining a high-quality tenant and guest experience while ensuring the retail portfolio operates effectively and performs in line with established operational and financial expectations.
This is an opportunity for an experienced property management leader who understands complex retail environments builds strong relationships and brings a service-oriented approach to one of Torontos most prominent mixed-use destinations.
Leadership
- Lead coach and support the retail Property Management team to achieve departmental objectives portfolio priorities and performance expectations.
- Foster a collaborative service-oriented team environment that supports effective coordination across departments.
- Support team members in establishing annual goals aligned with portfolio needs and company priorities.
- Review performance on an ongoing basis and provide timely constructive feedback through regular one-on-one meetings department meetings and day-to-day communication.
- Identify opportunities to support team member development including coaching learning and increased responsibility.
Tenant Relations and Retail Operations
- Deliver a consistent high-quality tenant and guest experience across the retail portfolio and Wellington Market.
- Build and maintain strong tenant relationships through regular communication proactive issue resolution and participation in tenant meetings as required.
- Support tenant satisfaction and retention by addressing tenant needs in a timely professional and service-oriented manner.
- Oversee tenant onboarding and move-in readiness with Leasing Operations and Tenant Coordination.
- Coordinate tenant communications notices service requests and issue resolution to support a consistent tenant experience.
- Review tenant survey feedback and implement action plans to address concerns and improve tenant satisfaction and retention.
- Oversee the day-to-day retail operations including tenant coordination issue resolution service standards and operational requirements.
- Manage tenant-related matters involving insurance risk management legal issues environmental programs and energy conservation initiatives with internal and external stakeholders.
Building Standards and Property Operations
- Manage supplier and contractor relationships to ensure required services are delivered effectively efficiently and in accordance with established standards.
- Identify and address life safety liability and potential negligence matters that may affect The Well its tenants contractors guests or employees.
- Support long-term capital planning for structural environmental building system equipment furnishing repair replacement and enhancement requirements.
- Conduct regular property inspections with Operations to maintain building service and presentation standards.
Financial Performance and Reporting
- Support the preparation of annual operating budgets forecasts and the five-year capital plan.
- Review monthly financial statements at a high level to support NOI performance and year-end recovery accuracy.
- Monitor monthly expenses against approved budgets and conduct variance analysis to identify issues recommend corrective actions and ensure expenditures remain within budget.
- Oversee property financial reporting including variance analysis vacancy rent roll review retail sales analysis CAM recovery support and other relevant reporting.
- Monitor outstanding receivables to support the timely collection of monthly rent and tenant charges.
- Support escalated account resolution in partnership with the Property Administrator.
- Oversee invoice processing tenant billing and related follow-up activities.
- Provide oversight and accountability for accounts payable and invoice processing to ensure invoices are reviewed approved and processed accurately and on time.
Leasing Administration and Compliance
- Support retail deal execution by coordinating operational inputs tenant onboarding landlord work obligations and required deadlines with Leasing Operations and Tenant Coordination.
- Support lease administration by ensuring tenant information critical dates notices and documentation are accurate and communicated to the appropriate internal teams.
- Oversee the tracking and follow-up of tenant certificates of insurance and other required operational documentation.
- Respond to after-hours emergency calls attend site as required and take necessary action to ensure emergency procedures are followed.
- Complete assigned responsibilities related to Allieds Sustainable Well Being and Occupant Engagement Programs.
- Complete certification processes for BOMA LEED and WELL as required.
- Five to seven or more years of property management experience in commercial or retail buildings.
- Undergraduate degree or diploma in business administration real estate or a related field.
- Progressive property management experience with increasing levels of responsibility.
- Proven people management experience.
- Strong communication and interpersonal skills including a proven ability to build and maintain relationships.
- Experience with accounting budgeting and building systems.
- Ability to work in a fast-paced service-oriented environment.
- Strong judgment accountability and problem-solving skills.
- Team-oriented approach.
- CPM RPA or FMA designation would be an asset.
- Knowledge of Yardi would be an asset.
Allieddeterminesindividual compensationby work location and other factors including relevant experienceeducationand internal equity.
Note: The listed salary range does not reflect total compensation and rewards. We encourage all qualified candidates to apply.
This role is a current vacancy on the Allied team.
At Allied total rewards are designed with the same perspective that shapes ouroperations. They are intended to support sustained contributioncreativityand a genuine sense of ownership in the work we do.
In practice this includes:
Shared financial success and an ownership mindset
Eligible employees participate in performance-based bonus programs and a retirement savings program with the option to invest in traditional funds or Allied units. This approach aligns individual effort with Allieds long-term performance and reinforces a sense of ownership at every level of the organization.
Intentional presence and time off
In addition to vacation employees receive six personal days and half-daysbefore statutory holidays. Allied supports flexibility whilemaintaininga strongin-personculture. This reflectshow we collaborate most effectively and how weoperateas a business.
Healthwellbeingand support
Comprehensive company-paidhealth benefits include vision and dental coverage along with a healthcare spending account. An employeeassistanceprogram is available to provide confidential support when it is needed.
Growth through leadership and exposure
Allied believes in leadership at every level. Employees are encouraged to contribute beyond the boundaries of their role collaborate acrossdisciplinesand develop a broad understanding of the business. For those drawn to real estate this includes uncommon exposure to how buildings organizations and cities evolve through hands-on experience and shared responsibility.
Professional development grounded in practice
Learning at Allied is both formal and experiential. Ongoing professional development and a mentorship program support growth through structured learning and day-to-day engagement with experienced colleagues across the organization.
Purpose and connection beyond work
Each year employees are provided with a paid volunteer day to contribute time and effort to a cause that is personally meaningful to themreflecting our belief that contribution extends beyond the workplace.
If you are motivated by the role real estate plays in shaping cities and cultureand want your work to contribute to that effortwe encourage you to apply.
Moreinsight into life at Allied including ourESG and EDIinitiatives canbe found inourannual ESG report.
*Temporary or contract roles may not qualify for all the benefits listed and some roles may follow a modified total rewards will confirmwhat benefits you qualify for during the recruitment process.
We value human connection and experience. WhileAllied uses technology including AI-enabled tools to support administrative efficiency all screening assessment and hiring decisions are made by people.
We arecommitted to hiring the most qualified candidates with a dedication towards supporting diversityequityand inclusion across our organization. All qualified applicants will receive consideration for employment without regard to gender ethnicity origin sexual orientationdisabilityand socioeconomic background. Diverse perspectives strengthen our organization and help us deliver better outcomes for our tenantspartnersand communities. All qualified candidates are encouraged to apply.
We strive to provide an accessible recruitment experience and welcomereasonableaccommodation requests at any stage of therecruitmentprocess. Please reach out toemailprotectedif support is needed.
We look forward to receiving your application.
Required Experience:
Manager
About Company
Allied Properties REIT is a leading owner and developer of urban office space that enhances profitability for business tenants operating in Canada.
