Senior Program Manager

Astra North Infoteck Inc.

Job Location:

Toronto - Canada

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 6 days ago

Vacancies: 1 Vacancy

Job Summary

Job Description: Senior Program Manager

Duration: 12 Months (Possible Extension)

Work Model: Hybrid (3 days/week onsite Tue to Thu)

Role Overview

Lead the end-to-end delivery of a global Voice of Customer (VoC) Measurement Evolution program. Drive the design and implementation of an enterprise-wide VoC framework across Canada the US and Asia ensuring standardized measurement governance and business insights.

Key Responsibilities

Lead global VoC program delivery and cross-functional workstreams.
Develop and implement VoC frameworks (NPS CSAT rNPS journey-based measurement).
Establish VoC standards governance and reporting processes.
Oversee survey optimization dashboard rollout and closed-loop feedback processes.
Partner with Data Technology Product Operations Marketing and vendors (e.g. Medallia Ipsos).
Drive executive reporting stakeholder management and program governance.

Required Skills

5 years of Program Management CX Transformation or Analytics-led delivery.
Experience leading enterprise cross-market programs in financial services or regulated industries.
Strong knowledge of VoC NPS CSAT and CX measurement.
Experience with Medallia or similar VoC platforms.
Strong stakeholder management communication and data-driven decision-making skills.

Job Description: Senior Program ManagerDuration: 12 Months (Possible Extension)Work Model: Hybrid (3 days/week onsite Tue to Thu)Role OverviewLead the end-to-end delivery of a global Voice of Customer (VoC) Measurement Evolution program. Drive the design and implementation of an enterprise-wide VoC...