Senior Production Manager, Brampton Office

Position Overview

The Sr Production Manager is responsible for managing project scope for a multi-venue large-scale or high impact event(s) with mentorship and possible support from other Production Managers and Associate Production Managers. This position will monitor progress and performance against the project plan; identifying resolving escalating operational problems and minimizing delays. The Sr Production Manager is responsible for the end-to-end execution of projects from event design and development through closing. The Sr Production Manager will ensure successful and profitable execution of events by following Technical and Production Standards supporting the implementation of processes and SOPs that drive consistency in event production and optimizing deployment of production resources. This position will partner with Production Management Sales and Operations teams in determining event technical requirements and communicating event execution plan with all parties. The Senior Production Manager will report to the Associate Director Production Management or Dir. Production Management if applicable.

Key Job Responsibilities

Event Project Management

Prepare and communicate technical production & labour schedules sub-rental requirements project scope execution plan and individual responsibilities to team members vendors and venue partners.

Determine and secure the resources required to successfully complete each project.

Maintain focus on client needs by attending client meetings creating and maintaining organized show documentation and responding to client concerns and questions.

Monitor project scope throughout the event planning process and adjust as necessary to ensure the successful completion of the project.

Assist sales and operations teams to help determine equipment needs and technical solutions for the project.

Assist with the creation of technical diagrams when required.

Review all sales documents to confirm that the equipment and technical positions will meet the clients needs.

Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on client retention.

Provide leadership for Production Managers and Associate Production Managers on multi-PM supported events.

Act as a technical resource about industry trends and all Encore products services and departments.

Event Execution

Act as the project leader and onsite contact for the client throughout the event.

Manage all phases of event technical execution from load-in through run of show to load-out.

Assume ownership of inventory management throughout the event.

Communicate the project plan and client expectations to event team.

Manage onsite changes including schedule equipment or workforce modifications.

Mentor and communicate with Encore Team Members on event execution and best practices to help improve the local knowledge base and experience in the market.

Ensure compliance with established Technical Standards and Production Standards.

Follow up with clients on-site to ensure that their needs are met and the equipment setup is working properly.

Financial Management

Assist in the creation analysis and execution of the project budget partnering with regional leadership to mitigate external workforce and sub-rental spend.

Manage event costs to align with budget and ensure all onsite changes are communicated to sales for billing purposes.

Assist with the completion of post-event client invoice. Work with operations management to ensure the prompt payment of all external vendors.

Ensure compliance with Encore Policies and Procedures to minimize the companys exposure to liability claims and property damage theft and misappropriation.

Administrative & Training

Complete the Encore post-event process to include the completion of all post-show reporting confirming all workforce hours are accurately entered and ensuring that outsourced equipment is returned to appropriate provider.

Participate in the development of Production Management SOPs.

Conduct review and analysis of proposed events as required.

Assist in the training and development of Production Managers Associate Production Managers and Production Coordinators.

Job Requirements

BA/BS Degree or equivalent experience.

7 years in the corporate event or broadcast industry

3 years in a Project Management role

3 years Supervisory experience preferred

Strong written and oral communication skills

Strong technical background

Strong client relationship skills

Experience with budgets and cost control

Operational logistics experience

Works well under pressure

Ability to manage multiple complex job functions within a fast-paced environment

MS Office experience required

Technical diagram knowledge / experience required

Ability to travel up to 50% may be required

Competency Group

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Demonstrates Self-Awareness

Drive Results

Ensures Accountability

See The Big Picture

Decision Quality

Manages Complexity

Value People

Collaborates

Salary Pay Range:$75000 - $95000

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location travel relevant work experience or particular skills and addition some positions may be eligible for other compensation such as potential overtime bonuses or incentives.

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example your résumé or answers to questions using the chat to apply feature) to support our hiring teams review. All hiring decisions include human judgment.

Work Environment

Hotel/Venue

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days evenings weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days evenings weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities duties skills efforts requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Required Experience:

Manager