Senior Product Manager, Billing Systems

Clio is the global leader in legal AI technology empowering legal professionals and law firms of every size to work smarter faster and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Clio is looking for a Senior Product Manager to own Clios Centralized Billing System (CBS) our internal system that powers how we configure quote package and ultimately charge our customers. CBS is mission-critical. It sits at the intersection of product sales finance and go-to-market and nearly every team at Clio has a stake in it. This means priorities shift frequently every stakeholder has an opinion and someone needs to hold the line. This is not a role for someone who wants to inherit a playbook. Its for someone who wants to write one defend it and drive it forward in a fast-moving high-stakes environment. Open to candidates across North America (US and Canada excluding Quebec). If located near one of our hubs (Burnaby Calgary NYC or Toronto) you will be expected to work in the office a minimum of twice per week on our designated Anchor Days.

The Problem Youre Solving

CBS is a complex high-dependency system and owning it well is as much about stakeholder management and prioritization discipline as it is about product craft. CBS attracts strong opinions from every corner of the business and priorities are always competing. Your job is to be a fair clear and decisive decision-maker across all of them while making sound calls about a system that has significant architectural and business consequences.

What Youll Own

• Full product ownership of CBS the system used to configure pricing generate quotes manage packaging and charge customers

• Roadmap health and evolution of CBS full accountability for prioritization sequencing and long-term direction

• Stakeholder management across a complex high-demand landscape. Sales Finance Marketing GTM and Product all depend on CBS and you will be the person who sets priorities communicates tradeoffs clearly and holds the line when needed

• Monetization partnership working closely with the GTM Monetization team as a key stakeholder to ensure CBS enables Clios pricing and packaging strategy

• Decision-making under pressure. CBS is a system where everyone has opinions and priorities shift constantly. You will need to form a clear point of view advocate for it confidently across senior stakeholders and make calls that dont always make everyone happy

• Cross-functional alignment working shoulder-to-shoulder with Sales Marketing Customer Success Finance and Data teams to ensure CBS works in lockstep with Clios broader go-to-market motion

• Tooling and instrumentation ensuring we have the data telemetry and tooling in place to make confident decisions fast

What Were Looking For

You are an exceptionally strong stakeholder manager. Youve operated in environments where many teams have competing claims on your roadmap and limited patience for hearing no. You know how to listen synthesize prioritize and communicate decisions in a way that maintains trust even when you cant give everyone what they want. You dont avoid conflict you navigate it well.

You are decisive. You form opinions based on evidence and context you articulate them clearly and you stand behind them. You dont need consensus to move forward but you know how to build it when it matters.

You are hands-on. You dont just set direction and manage up. Youre in the weeds reviewing designs pushing on tradeoffs and doing real work alongside engineering and design.

You have a technical enough background to own a complex billing or commerce system. You need to understand the architecture ask the right questions and make sound product decisions about a system that has significant downstream consequences across the business.

Youve integrated AI into how you work running experiments synthesizing data moving faster. This isnt aspirational for you its already how you operate.

Minimum Qualifications

• 6 years of experience in product management in a B2B SaaS environment

• A technical background sufficient to own and make decisions about a complex product system with broad business dependencies

• Proven ability to manage a high-volume high-stakes stakeholder environment. Youve prioritized under pressure communicated tradeoffs clearly and held the line on a roadmap

• Strong data and analytical skills. You are comfortable owning a metrics framework running analysis and building the case for investment based on evidence

• Excellent communicator and cross-functional partner. Youve influenced without full authority and brought skeptics along

• Based in the US or Canada

Nice to Haves

• Experience owning a billing pricing or commerce system in a SaaS environment

• Experience in legal tech or other regulated-industry verticals

• Experience at a company that has gone through a significant growth inflection Series D and beyond or post-IPO

What you will find here:

Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive equitable salary with top-tier health benefits dental and vision insurance

• Hybrid work environment with expectation for local Clions (Vancouver Calgary Toronto Dublin London New York City and Sydney) to be in office min. twice per week.

• Flexible time off policy with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution

• Clioversary recognition program with special acknowledgement at 3 5 7 and 10 years

Diversity Inclusion Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves and are united by our mission. We are dedicated todiversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.

Learn more about our culture at a Human and High Performing AI company meaning we use artificial intelligence to improve all of our recruitment AI helps us streamline the process for greater efficiency. However weve built our systems to ensure that a human always reviews AI-generated output and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @ email addresses.