Senior Manager, Systems & Infrastructure Support

The Senior Manager Systems & Infrastructure provides leadership and oversight for Sunrise Credit Unions IT infrastructure systems operations and technology services. Reporting to the Director Systems & Security this role ensures the stability reliability and scalability of Sunrises networks servers and core systems that enable secure uninterrupted member and employee experiences.

The Senior Manager leads a team of IT Officers providing technical direction prioritization and hands-on guidance in the management of system availability performance and cybersecurity readiness. This role contributes to strategic technology planning and ensures infrastructure and system support practices align with enterprise security standards regulatory requirements and Sunrises digital transformation goals.

Key Responsibilities & Duties

Infrastructure Operations & Systems Management

• Oversee the day-to-day performance reliability and availability of Sunrise Credit Unions IT infrastructure including servers networks and cloud environments.
• Ensure regular system maintenance patch management and backups are executed according to policy and industry standards.
• Lead system configuration monitoring and troubleshooting to prevent downtime and performance issues.
• Manage infrastructure documentation network diagrams and operational procedures for audit and compliance readiness.

Network & Security Operations

• Oversee network performance access controls and connectivity across all branches and locations.
• Collaborate with the Director Systems & Security to ensure cybersecurity practices are embedded in infrastructure management.
• Support implementation of vulnerability assessments endpoint protection and data loss prevention measures.
• Coordinate with vendors and partners to resolve network or infrastructure security incidents efficiently.

Business Continuity & Disaster Recovery

• Maintain and test business continuity and disaster recovery procedures for critical infrastructure and systems.
• Ensure backup and recovery processes are operational documented and regularly validated.
• Participate in BCP/DR exercises and report results risks and corrective actions to the Director Systems & Security.

Service Management & Support

• Lead IT Officers in providing Tier 2 and Tier 3 technical support and system troubleshooting.
• Ensure service tickets are resolved in alignment with service level objectives (SLOs).
• Monitor incident trends and implement preventive solutions to reduce recurring issues.
• Champion IT service management (ITSM) practices including incident problem and change management.

Planning Strategy & Continuous Improvement

• Contribute to the infrastructure strategy and long-term technology roadmap.
• Evaluate emerging technologies recommend infrastructure improvements and support project implementation.
• Identify automation opportunities and drive process improvements to enhance system performance and efficiency.
• Support lifecycle management asset tracking and infrastructure budgeting.

People Leadership & Development

• Lead and mentor IT Officers setting clear objectives and providing ongoing feedback and professional development opportunities.
• Foster a collaborative accountable and service-focused team culture.
• Promote technical knowledge sharing and cross-training to strengthen operational resilience.

Vendor Reporting & Collaboration

• Manage relationships with technology vendors ensuring adherence to service levels and support agreements.
• Provide regular reports on system uptime incidents and infrastructure performance to the Director Systems & Security.
• Collaborate with the Manager Digital Solutions Support to coordinate cross-functional initiatives impacting both infrastructure and digital systems.
• Support cross-departmental IT initiatives and participate in technology governance committees as needed.

Other Duties

• Support enterprise initiatives requiring infrastructure and systems expertise.
• Participate in internal and external audits related to IT infrastructure.
• Perform other related duties as assigned by the Director Systems & Security.

Education & Qualifications

• Post-secondary diploma or degree in Information Technology Computer Science or related discipline.
• Minimum 710 years of total IT experience with at least 35 years in a supervisory or team leadership role.
• Or an equivalent combination of education and experience.
• Strong technical knowledge of network infrastructure virtualization cloud computing and server environments.
• Experience managing enterprise IT operations service delivery and incident resolution.

Preferred

• Certifications such as Microsoft Certified: Systems Administrator VMware CompTIA Network Azure Administrator or ITIL Foundation.
• Experience working in a credit union or financial institution.
• Familiarity with cybersecurity frameworks (CIS NIST ISO 27001) and risk management practices.
• Experience implementing cloud migration automation or modernization projects.

Core Skills & Competencies

• Deep technical expertise in infrastructure systems architecture and network management with strong analytical and troubleshooting abilities.
• Proven leadership and coaching capability with the ability to develop mentor and engage technical team members.
• Exceptional organizational discipline attention to detail and ability to manage multiple initiatives in a dynamic service-oriented environment.
• Strong communication and collaboration skills for effectively partnering with both business and technical stakeholders.
• Strategic planning and budgeting experience for IT infrastructure and technology investments.
• Demonstrated vendor management and contract negotiation skills with a focus on service quality and value delivery.
• Solid understanding of IT governance risk management and compliance frameworks including cybersecurity principles.
• Familiarity with IT project management methodologies and experience supporting implementation or upgrade initiatives.
• Critical thinking skills with the ability to evaluate complex situations and develop effective solutions.
• Highly motivated self-starter with strong self-management and accountability; demonstrates initiative and acts proactively without the need for direction.
• Advanced communication and interpersonal skills to foster collaboration and trust.

What You Will Bring to Sunrise

• Strong communication relationship-building and decision-making skills
• A passion for community involvement and relationship-based banking
• A willingness to learn adapt and take ownership of your professional development
• Flexibility and comfort working across multiple branches teams and environments
• The ability to think strategically while managing day-to-day responsibilities effectively
• Comfort working within a regulated compliance-driven environment
• A positive growth-oriented mindset and the ability to thrive in a dynamic evolving workplace

Our Commitment to You

Sunrise Credit Union is committed to creating a workplace environment where personal growth continuous learning and professional autonomy are not only encouraged - but expected. Through progressive human resource practices and forward-thinking leadership we empower our employees with the tools training and support needed to succeed today and lead into the future.

Our diverse motivated team is united by a shared commitment to making a meaningful impact in the lives of our members and the communities in which they work and live.

If you are a job seeker with a disability and require reasonable accommodationthroughout the recruitmentprocess please email with your request(s).

We thank all applicants but only those selected for an interview will be contacted.

Required Experience:

Senior Manager