Senior Manager, Practice Excellence & Enablement

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Hours:

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

The Organization Effectiveness Centre of Excellence (CoE) helps shape how TD organizes develops and deploys its workforce to deliver business results. We partner with senior HR and business leaders on organization design workforce strategy future workforce transformation governance and colleague insights. Our mandate is to help one of North Americas largest financial institutions build high-performing organizations that are simpler faster and positioned for the future.

Purpose of the Role:

Reporting to the VP Organization Effectiveness and Future Workforce the Sr. Manager Practice Excellence & Enablement serves as the practice leader for the Organization Effectiveness CoE ensuring strategic priorities are translated into disciplined execution measurable outcomes and continuous improvement.

This role sits at the centre of the CoE connecting strategy execution capability building and operational excellence. The successful candidate will build and continuously improve the systems processes tools reporting and operating rhythms that enable a team of experts to focus on the work that matters most.

The successful candidate is a highly organized consultant transformation leader or practice management professional who thrives in complex environments. They bring structure where others see ambiguity establish operational discipline without unnecessary bureaucracy and are energized by helping expert teams perform at their best.

KEY ACCOUNTABILITIES INCLUDE:

Run the Operating System of the CoE

• Establish and manage the operating rhythms that drive execution transparency accountability and focus across the CoE.

• Lead the teams intake workflow management prioritization and work planning processes.

• Maintain visibility into demand portfolio health delivery risks resource utilization and key outcomes across the CoE.

• Develop and maintain dashboards reporting and performance metrics that support decision-making and accountability.

• Identify and implement opportunities to simplify how work gets done reduce friction and improve team effectiveness.

• Serve as a trusted advisor to CoE leaders on portfolio management operational effectiveness and opportunities to improve team performance.

Strengthen Practice Excellence

• Develop and maintain playbooks tools templates knowledge repositories and leading practices that improve consistency and quality.

• Lead annual planning budgeting reporting and team operating routines.

• Support the development and implementation of new processes capabilities and ways of working across the CoE.

• Lead practice management initiatives that improve team effectiveness collaboration and execution.

Drive Strategic Projects and AI Enablement

• Lead complex cross-functional initiatives that strengthen team capability and improve operational effectiveness.

• Champion the use of AI automation and digital tools to improve productivity eliminate low-value work and enable higher-value contributions from the team.

• Translate emerging technologies and leading practices into scalable solutions for the team.

• Act as a thought partner to CoE leaders translating strategic priorities into executable plans processes tools and operating rhythms.

Build Capability and Continuous Improvement

• Design and coordinate learning programs peer coaching onboarding and knowledge-sharing initiatives.

• Foster a culture of continuous improvement learning innovation and operational excellence.

• Use data and stakeholder feedback to identify opportunities to enhance team performance and effectiveness.

Job Requirements:

• 10 years of relevant experience in consulting strategy transformation practice management PMO operational excellence or a related field preferably within financial services.

• Demonstrated success leading complex cross-functional initiatives and delivering results in ambiguous fast-paced environments.

• Experience building and enhancing operating practices portfolio management executive reporting performance measurement and team effectiveness within a consulting strategy transformation or Centre of Excellence environment.

• Strong leadership project management prioritization and organizational skills with the ability to manage multiple competing priorities.

• Experience leveraging AI automation and digital tools to improve productivity simplify processes and enable more effective ways of working.

• Exceptional communication and stakeholder management skills including the ability to translate complex information into clear insights and recommendations for senior leaders.

• University degree in business organizational effectiveness organizational development HR operations or a related field.

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Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):