Senior Manager, Pension Knowledge & Enablement

At CAAT were passionate about what we do. And it shows!

Here youll find a cultural spark in everything we do from the way we partner with members and employers to the way we work collaborate and grow. It doesnt just feel different at CAAT. It is different. Were one of the fastest-growing pensions in the country for a reason. We challenge the status quo making a real impact on the hundreds of employers we serve from education institutions to major corporations and household brands. And were just getting started. Driven by core values and a shared purpose were fierce champions for better retirement security known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit wed love you to be a part of it.

About the Role:

The Senior Manager Pension Knowledge and Enablement plays a critical role in strengthening how pension knowledge is built maintained shared and applied across CAAT. You will lead the strategy and programs that help our employees participating employers and business partners accurately and confidently navigate and administer the CAAT Pension Plan.

This role brings together pension knowledge learning and enablement employer education knowledge management documentation governance and operational readiness. You will lead a multi-disciplinary team responsible for translating complex pension legislative operational process and system requirements into practical learning experiences documentation tools and resources.

You will join the team at an important stage in its evolution helping strengthen governance consistency accountability and ways of working across learning and knowledge practices.

As the Newest Member of Our Team Youll

• Lead and develop a multi-disciplinary team responsible for pension education employer enablement business documentation and knowledge management.

• Develop and execute an integrated pension knowledge and enablement strategy aligned with operational and service priorities.

• Oversee the design and delivery of pension administration learning programs for employees and participating employers of the Plan.

• Establish clear governance standards ownership and review cycles for business documentation and knowledge resources.

• Build and evolve a pension knowledge hub that supports consistent knowledge practices and effective knowledge sharing.

• Lead employer education initiatives including development and rollout of onboarding and ongoing learning materials such as guides presentations and self-service resources.

• Ensure learning and documentation remain current with Plan provisions legislation policies processes and systems.

• Partner with subject matter experts and business leaders to identify knowledge gaps and translate complex pension concepts into clear practical content.

• Lead knowledge and operational readiness activities for major business process and system changes.

• Partner with technology teams to improve learning and knowledge solutions including learning platforms content management tools and AI-enabled capabilities.

• Develop and monitor key performance indicators related to learning effectiveness documentation quality knowledge utilization and stakeholder satisfaction.

• Use operational trends stakeholder feedback and performance measures to continuously improve learning effectiveness and delivery.

• Coach and develop team members while managing priorities resource capacity and commitments.

To Succeed You Bring

• A university degree in Business Education Communications or a related field.

• Five (5) to seven (7) years of relevant progressive experience including at least three (3) years of people leadership experience.

• Experience in pension administration benefits administration financial services learning and development knowledge management or another complex regulated environment.

• Knowledge of pension administration processes pension legislation and pension plan provisions; experience in a defined benefit pension environment is strongly preferred.

• Experience leading learning knowledge management documentation governance employer education or operational readiness initiatives.

• Strong people leadership skills including experience coaching teams setting priorities and maintaining engagement through change.

• Excellent written and verbal communication skills with the ability to translate complex information into clear and accessible content.

• Strong stakeholder management and collaboration skills with the ability to build effective partnerships across functions.

• A strong client and service mindset with the ability to understand user needs and design practical learning and knowledge solutions.

• Strong attention to detail reliability and accountability.

• Flexibility and resilience in navigating changing priorities and evolving business needs.

• A collaborative solutions-oriented approach and openness to receiving and acting on feedback.

• Strong technology aptitude and the ability to navigate learning content collaboration and knowledge management platforms.

• PPAC CEBS adult education instructional design or related professional certification is considered an asset.

At CAAT we believe innovation passion and purpose are ingredients for a great work environment. Were incredibly proud of our people and the remarkable impact they have as catalysts for change. Were committed to attracting and keeping great talent which means competitive compensation exceptional benefits and an environment where people can grow and thrive. When you work with CAAT youll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.

• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical mental and financial wellness. From flexible work arrangements comprehensive benefits to wellness incentives and a defined benefit pension plan we have you covered.

• A Place to Collaborate and Win: Weve built a lively environment where creativity and open communication thrive. Its why were consistently recognized as one of Canadas Most Admired Corporate Cultures one of Greater Torontos Top Employers and one of the Best Places to Work.

• Work that Truly Matters. Youre giving Canadians the opportunity for better retirement security and organizations the chance to do more.
  

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting artificial intelligence tools are used to screen assess or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.

Diversity Equity Inclusion and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences geographies gender ethnicities backgrounds and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best professional authentic selves to work.

CAAT Pension Plan is an equal opportunity employer and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities if requested. Should any applicant require accommodation through the application processes please contact us at or call Human Resources at for assistance.

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