Senior Manager, Global Operations AI

In this role you will work closely with the AVP and Director to support execution of the Global Operations AI mandate across strategy transformation product delivery people strategy and responsible AI governance. You will serve as a key coordination point across 14 countries maintaining visibility across portfolio priorities and supporting timely execution. A core part of this role is enabling Tech and Operations teams who are increasingly building and owning AI models through low-code/no-code and vendor solutions to understand and fulfill their first-line Model Risk Management obligations.

Position Responsibilities:

• Model Risk Management Enablement: Provide guidance to Tech and Operations model owners on first-line MRM obligations. Support model documentation submissions monitoring and ongoing compliance activities.
• Responsible AI Governance: Manage governance reviews and evidence coordination for AI initiatives. Partner with Risk Legal Compliance and Privacy teams to obtain approvals resolve issues and maintain documentation aligned with enterprise standards.
• Regulatory Navigation: Translate regulatory and policy requirements into practical guidance for AI teams across regions and business segments.
• Global Coordination: Coordinate portfolio activities across 14 countries including intake management reporting escalations and cross-country collaboration.
• Target & Benefit Tracking: Track portfolio targets and benefit realization identify variances and provide progress reporting to senior leadership.
• People Strategy Execution Support: Monitor AI workforce and reskilling initiatives track progress identify risks and escalate issues as needed.
• Strategic Research & Synthesis: Conduct market regulatory and competitive analysis delivering concise insights and recommendations to support leadership decisions.
• Reporting & Communications: Prepare executive reporting dashboards status updates and governance documentation to support oversight and audit requirements.
• AI-Augmented Delivery: Leverage AI tools and automation to improve reporting documentation and executive communications while sharing best practices across the team.
• Continuous Improvement: Drive process improvements across governance documentation and coordination activities to increase efficiency and reduce rework.

Required Qualifications:

• 6 years of experience across AI governance model risk management compliance operational risk or technology risk in a regulated financial services environment.
• Demonstrated experience supporting or coordinating first-line model risk obligations including model inventory management risk tiering documentation requirements and ongoing monitoring commitments.
• Demonstrated experience in Responsible AI governance including ownership of governance reviews working knowledge of OSFI guidelines and privacy frameworks and the ability to lead evidence coordination independently.
• Practical understanding of AI/ML risks bias/fairness explainability robustness data privacy and how governance requirements translate into delivery evidence.
• Ability to communicate MRM obligations clearly and accessibly to non-specialist model owners across Tech and Operations teams.
• Strong organizational and coordination skills; comfortable managing multiple concurrent workstreams across global teams.
• Strong analytical and written communication skills; able to synthesize complex information for senior audiences.
• Demonstrated ability to work independently prioritize competing demands and drive to resolution without constant direction.
• Hands-on experience using AI tools for research synthesis reporting and content generation; comfortable experimenting with and adopting agentic workflows and LLM-connected enterprise platforms to accelerate high-value work.

Preferred Qualifications:

• Experience supporting governance and MRM for GenAI and LLM-enabled solutions including evaluation approaches and monitoring considerations for large language models.
• Familiarity with low-code/no-code AI tools and vendor model governance understanding the MRM implications of model ownership shifting to non-specialist teams.
• Experience with enterprise governance tools model registries or risk management platforms.
• Experience supporting AI transformation programs across multiple geographies or business units.
• Understanding of people strategy reskilling or workforce transformation programs in a tech/operations context.
• Relevant certifications in risk privacy compliance or AI ethics are an asset.
• Financial services experience strongly preferred.

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

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