Senior Manager, Data Risk Oversight

The AI & Emerging Technology Risk Oversight team part of Global Risk Management is an independent second-line function. We provide oversight and challenge of how Manulife manages its AI technology cyber data and emerging technology risks as the company expands its use of data and new technologies.

Manulife is seeking an experienced Senior Manager Data Risk Oversight to build the frameworks standards methodologies and tools that enable effective data risk management and oversight across the enterprise and to provide independent challenge of the systemic and strategic data risks that shape the companys overall risk posture.

This role is distinct from the segment-level oversight performed by Information Risk Officers who use these frameworks and tools to challenge individual business decisions and initiatives. It does not own or operate data controls perform first-line data activities approve initiatives accept or own data risk or manage remediation. These responsibilities remain with the first line and the relevant governance forums.

Position Responsibilities:

• Design maintain and continuously improve the enterprise data risk oversight framework standards methodologies and tools that enable data risk to be managed and challenged consistently across the organization.
• Build the practical oversight tools guidance templates and assessment approaches that segment Information Risk Officers use to perform their challenge of first-line data risk decisions.
• Aggregate and analyze data risk across segments and functions to identify concentrations themes systemic exposures and gaps in the enterprise risk posture.
• Provide independent challenge of the overall effectiveness consistency and maturity of Manulifes AI and data risk program.
• Set enterprise standards and oversight expectations across the data lifecycle including data governance quality and fitness for use lineage and provenance retention minimization and disposal.
• Define enterprise standards and oversight approaches for data privacy consent sensitive-data classification and access control in coordination with Privacy Legal and Compliance.
• Establish risk expectations and oversight approaches for third-party shared and AI-generated (synthetic) data including the right to use it its quality its security and whether its source is known and appropriate.
• Challenge data bias representativeness and ethical data use at a program level particularly for data that feeds AI and escalate systemic concerns about potential harm unfairness or misuse.
• Oversee enterprise data risk issues ensuring significant and systemic weaknesses are identified aggregated and escalated to senior management and governance committees for timely resolution.
• Define enterprise data risk metrics and key risk indicators and produce independent reporting thematic reviews and cross-segment dashboards for management and committees feeding into Board-level reporting.
• Ensure the framework and oversight activities remain aligned with relevant OSFI guidance (including E-21 operational and data risk and E-23 model risk) enterprise data risk standards and applicable privacy regimes.
• Provide independent strategic challenge on enterprise initiatives AI use cases and emerging technologies involving data coordinating with the AI Model Risk AI Technology & Cyber and Emerging Technology teams so oversight is coordinated and non-duplicative.

Required Qualifications:

• 10 years of relevant experience in data risk data governance privacy enterprise risk management technology risk internal audit or a related discipline.
• Bachelors degree in Computer Science Data Science Information Management Statistics Mathematics Engineering Risk Management Law or a related field.
• Proven experience designing data risk frameworks standards methodologies or oversight tools ideally in a second-line or independent assurance role in financial services insurance or another regulated industry.
• Strong understanding of the core areas of data governance including data quality lineage classification retention privacy consent and access management.
• Experience aggregating and analyzing risk across a large complex organization to identify systemic themes and familiarity with relevant OSFI guidance (including E-21 operational and data risk E-23 model risk B-10 third-party and B-13 technology and cyber) and privacy laws such as PIPEDA and other global privacy rules.
• Experience overseeing or challenging data used in AI machine learning or advanced analytics including AI training data and synthetic data and a good understanding of how data risk connects to model risk.
• Experience preparing risk assessments management reporting executive presentations and materials for governance committees.
• A proven ability to challenge others constructively and influence senior leaders without direct authority.
• Excellent written and verbal communication skills including the ability to explain complex data and risk topics clearly to senior leaders and committees.
• Strong judgment independence and the confidence to raise tough issues along with the ability to juggle priorities and work quickly while keeping quality high and documentation clear.
• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Preferred Qualifications:

• Knowledge of industry data management frameworks such as DAMA-DMBOK or DCAM and relevant certifications (for example CIPP/C CIPM CDMP CISA CRISC or FRM) is considered an asset.

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

#LI - Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.