Senior Manager, Clinical Services

Positions Available:1

Department:Youth Services
Location:On Site
Position Type:Full-Time

Salary:$101911-$106028

Existing Vacancy

Closing Date:Applications will be reviewed on a rolling basis until the position is filled

Friends of Ruby is dedicated to supporting the well-being of 2SLGBTQIA youth aged 16-29 through mental health services social programs and housing. Weoperatea Youth Drop-In Centre offering barrier-free counsellingcase management and community programming;and a Transitional Home providing emergency and long-term housing with life-skills support.

Our approach iscomprehensive involvingmind bodyandcommunity. We believe that every individual is unique valuable anddeserving ofcare and we are committed to treating everyone with dignity respect and inclusion. Rooted in intersectional anti-oppressive and decolonized approaches our work is grounded in integrity as we build strong collaborative relationships and strive to grow and improve together.

About the Role

AsSenior Manager of Clinical Servicesyou will:

• Lead the clinical and administrative oversight of a team of Clinicians and Intake Workers to ensure effective teamwork high-quality service delivery and continuous learning.

• Oversee the case review process and workload management including waitlist review case assignment/transfer and responding to participant and family inquiriesto ensuretimelyandequitableaccess to services.

• Develop adapt and implement innovative evidence-based clinical programming ensuring initiatives are grounded in best practices and address the intersectionality of 2SLGBTQIA youth needs.

• Monitor and report on program outcomes by compiling and analyzing statistical data preparing monthly clinical services reports for leadership funders and the community sector and ensuring all data meets confidentiality requirements.

• Build andmaintainproductive working relationships with partner agencies and community organizations seeking opportunities to contribute to the broader sector andestablishcollaborative initiatives.

• Support the Senior Management team in strategicplanning andcontribute to a culture of continuous quality improvement byusingqualityhealthparticipantsatisfaction and outcome measures.

Your Competencies

• Ability toapply trauma-informed approaches and embed IDEA people-firstand restorative principles of leadership in policies programs performancemanagementand other people management decisions.

• Ability to mentor Clinicians and Intake Workers address complex performance issues and foster a supportive growth-orientedteamculture.

• Ability to drive integrated participant-centered care by leading cross-departmental collaboration and building strong inter-team relationships.

• Ability to develop and execute operational plans for multiple clinical programs to ensure efficiency funding compliance and seamless service delivery.

• Ability to adapt and implement clinical policy and technical standards across program contexts ensuring evidence-based trauma-informed practice and regulatory compliance.

Required Credentials

• Masters Degree in Social Work Counselling Psychology or related discipline.

• Registered and in good standing with a college that allows for the provision of psychotherapy.

• Minimum 1015 years of clinical experience working in Mental Health and Addictions.

• Minimum 510 years ofprevioussupervisory and management experience includingdemonstratedeffectiveness in designing planning leading and change management in community mental health.

• Experience using an electronic client record system.

• Experience using multiple modalities of counselling (e.g. single-session DBT EMDR solution-focused EFT therapeutic groups).

Why Work with Us

• Be part of a mission-driven organization where your work has a lasting impact on the lives of 2SLGBTQIA youth.

• Join a welcoming inclusive environment where your ideas arevaluedand your contributions are recognized and celebrated. We offer a space where everyone can be their authenticselvesat work.

• We invest in your professional development with meaningful opportunities for growth learning and advancement.

• Engage in work that is challenging meaningful and aligned with your values.

What We Need

• Must be legally authorized to work in Canada.

• Must provide a satisfactory Vulnerable Sector Police Check.

• Mustresidein Ontario.

• Willing to workonsiteMonday to Friday.

• Willing to work on a flexible schedule to accommodate the needs of the organization.

• Ability to travel to other community-based settings as needed.

Important Note

If you have accessed Friends of Ruby services in the past year we kindly ask that you refrain from applying for this position. This policy helps to ensure objectivity andavoidspotential conflicts of interest. We prioritize equal opportunity for all applicants and aim tomaintainthe integrity of our organization. We appreciate your understanding and commitment to a fair hiring process.

How to Apply

To ensure a fair and efficient hiring process we kindly ask that all applications besubmitteddirectly through the job posting link. We are unable to accept phone inquiriesregardingthis position. Due to the high volume ofapplicationswe receive we are only able to contact candidates who have been selected for an interview.

Please note that no artificial intelligence tools will be used in the screening assessment orselectionof candidates.

Friends of Ruby is committed to an inclusive and accessible hiring process.If you require accommodation at any stage please inform ourCulture & Equityteam.

Preference will be given to members of the2SLGBTQIA communityas part of our commitment to equity and representation.

Apply
and help us create brighter futures for 2SLGBTQIA youth.

Wecantwait to hear from you!

Required Experience:

Senior Manager