Senior Manager, Ag Retail Operations & Customer Excellence

Federated Co-operatives Limited (FCL) is hiring a Senior Manager Ag Retail Operations & Customer Excellence on a permanent basis on our Ag Solutions team.

This position is a remote opportunity with preference for candidates located in Saskatoon Regina Calgary or for candidates within Saskatoon. based across Western Canada.

In this role you will drive the future of ag retail as a strategic leader shaping customer experience digital adoption and data insights and success across Co-op ag retails. This high-impact role blends strategy and execution to strengthen farmer relationships unlock commercial value and deliver a best-in-class customer journey.

What youll do:

• Provide strategic leadership and coaching to a high-performing team through consistent feedback and development.

• Foster strong cross-functional alignment with Ag Solutions and Energy teams while building a collaborative accountable culture focused on performance engagement and results.

• Drive a sales-focused culture by leading the development and adoption of training ag retail operational KPIs and cross-commodity insightsenabling Co-ops to improve performance identify risks and execute targeted action plans for continuous improvement.

• Lead the development and execution of a holistic farm customer strategy including segmentation insights and a collaborative roadmap with Co-ops to drive growth and engagement.

• Own customer experience metrics and insightsleveraging data research and feedback to inform continuous improvement and deliver actionable strategies across marketing agronomy product and operations.

• Partner with Central Marketing to deliver a strong Co-op Agro brand experience campaigns and own the tradeshow experience while ensuring materials are agronomically sound locally relevant and easy for field teams to execute.

• Drive a seamless consistent customer experience by enabling bundled solutions and fostering strong collaboration across sales marketing agronomy digital and operational teams.

• Lead the Digital Ag and Data Insights function to drive adoption and value from AgZone CRM and analytics toolstranslating data into actionable insights that improve customer outcomes and commercial performance.

• Own and manage Marketing and Digital Ag budgets while providing leadership in annual planning budgeting and quarterly financial reporting to ensure effective allocation and performance against business goals.

Who youll work with:
The Team: You will work closely with and lead a team consisting of a Commodity Marketing & Events Specialist Ag Business Performance Leads Digital Adoption and Data Manager and a Senior Sales Advisor and will have 5 direct reports. You will report into the AVP Ag team strives to cultivate a culture of collaboration and innovation.

The Collaborators: You will work closely with other functions in our Ag Solutions team and across the organization with teams such as Central Marketing Finance and People & Culture.

The Customers: You will demonstrate customer focus while supporting Local Co-op Retail Ag teams.

Why it matters:
Our Agro team helps to feed and grow Western Canadian communities by sourcing and distributing products and services to local Co-ops in the feed crop supplies and fertilizer business.

Who you are:
You are looking for a career in Business Strategy & Planning and:

• Have 8 years of relevant progressive experience in agriculture industry leadership.
• Have a Bachelors Degree in Business with a major in Marketing; or a Bachelor of Science in Agriculture (a combination of relevant education and experience may be considered).

• Experience in ag marketing customer strategies CRM and knowledge of the Co-operative Retailing System would be considered an asset!

What we offer:

• Competitive salaries short-term incentives a comprehensive benefits package and an employer-contributed pension plan.
• Encouragement to take advantage of learning opportunities to grow and develop as a Team Member.
• As a co-operative we do business differently. We believe in working together to serve Western Canadians delivering profits back to our communities and investing in sustainable growth. To learn more about who we are and what we offer visit.

We are committed to providing reasonable accommodations throughout the recruitment process to ensure an enjoyable candidate experience. If you require an accommodation during the recruitment process we invite you tosubmityour requests to us via All information received will be kept confidential.

If this opportunity speaks to you we invite you to apply byJune7 2026.

We thank all candidates for their interest however only those selected to continue in the recruitment process will be contacted.FCLHP

As this position is considered a position of trust you maybe requiredto completea criminal record checkin accordance withFCLpolicies.

FCL embraces diversity and inclusion.Wereworking to create a workforce that is as diverse as the communities we serve and an environment where every team member brings their whole self to work. We believe all candidates should feel at home with us and be given the opportunity to fullyparticipateduring the recruitment process.