Senior Integration Specialist, Enterprise

As an Senior Enterprise Integration Specialist at Vention

Ventions largest customers run mission-critical automation lines on our platform and this role is the technical heart of those relationships. Youll own a portfolio of our most strategic enterprise accounts serving as the single senior point of contact they trust to navigate complex integrations high-stakes escalations and expansion conversations alike. Whether youre running an Executive Business Review in the morning or digging into a control system failure in the afternoon youll bring both depth and calm to every situation.

This is a senior IC-track role where the work is roughly 70% account management and customer-facing 30% hands-on technical resolution. You wont manage direct reports but youll set the technical bar for our Integration Specialists and shape the product roadmap through the insights you bring back from the field.

What Youll Do:

• Own a portfolio of strategic enterprise accounts. Youll be the named technical owner on Ventions largest accounts running Executive Business Reviews alongside the Account Executive and being the person leadership calls when an account is at risk or ready to expand.
• Drive L3/L4 escalations from first response to root cause. When the integration team cant resolve an issue you step in orchestrating Engineering and Product where needed and own the outcome end-to-end.
• Project-manage high-stakes deployments. When flagship automation lines go live remotely or on-site you lead from start to finish and are in the room when it counts.
• Mentor Integration Specialists. You wont carry direct reports but youll set the technical standard on the team and actively develop the people around you.
• Close the loop between the field and the product. Youll bring recurring customer pain to Product Engineering and QA lead UAT on major releases and make sure what youre hearing from customers actually shapes the roadmap.

Qualifications :

What You Bring to the Table:

Were looking for skills intellect and experiences that will help you succeed in this role but we also know that various profiles (not only the one described below) could be successful. If youre excited about what you read and think youd be a great fit we encourage you to apply even if you dont meet every single qualification.

Youll bring:

• 5 years in industrial automation robotic systems integration or senior technical support with meaningful time in a senior customer-facing capacity
• Robot programming mastery in at least two of: Fanuc Universal Robots or ABB this is a hard requirement not a nice-to-have
• The ability to learn and work within Ventions automation stack (MachineMotion MachineLogic custom Python logic) or the demonstrated ability to ramp on it fast
• Exceptional communication skills you can move between debugging a control system at the bench and presenting a remediation plan to a VP of Operations on the same day and you write clear post-mortems
• A track record commissioning industrial automation systems and resolving complex multi-system failures end-to-end
• Fluency in English; French and/or Spanish are a strong asset given our customer base in Quebec and LATAM
• A curiosity to learn a collaborative mindset and a drive to contribute to something meaningful

Nice to have:

• Degree in Electrical Mechatronics Robotics or a related engineering field
• Experience with Zendesk and Jira and a habit of leaving clean documentation behind you

Additional Information :

What We Offer

• Career pathing: Real opportunities to grow through personalized development plans bi-annual employee reviews and mentorship program 
• Professional development: Continuous training in performance management inclusive leadership leadership operating model team building and giving/receiving feedback
• Gender diversity & inclusion: Pay equity reviews inclusive policies and a Womens Employee Resource Group offering networking mentorship and quarterly learning sessions.
• Hybrid work: Enjoy flexibility with our hybrid model allowing you to work from home on select days.
• Community engagement: Two paid volunteering days per year to give back to causes you care about.
• Central location: Regular team gatherings and a collaborative office space in the heart of Montreal surrounded by cafés and restaurants.
• Team events: All year round employee events including annual kick-off employee summit quarterly happy hours and department events.
• Comprehensive benefits: A complete group benefits plan for you and your family that start day one.
• Top-up and benefits for new parents: Additional financial support and resources to support employees during their transition to parenthood.

What to Expect in Your Interview

• Initial Call
• Meet the Team
• Case or take-home interview
• Decision & Offer

Were committed to making every step of the process inclusive and accessible. If you require accommodations at any stage please let us know well ensure you have what you need to succeed.

Professional Growth & Development

Vention believes strongly in promotion from within. For this reason we structured a comprehensive professional development program that elevate high-performing individuals who deeply understand the inner workings of Vention. This program encompasses:

• In-house coaching program with former industry executives working with small cohort of emerging leaders
• Quarterly management training on topics ranging from Giving & Receiving Feedback to Building high-performing teams to Developing your own Leadership model
• Quarterly World-Class Speaker Series featuring industry leaders sharing their perspective and lessons learned as they build their function and business
• Dedicated professional development channels sponsored by the Executive team to foster continuous professional learning
• Book allocation program to further your knowledge in your domain of expertise or any business leadership topics

Diversity Inclusion & Belonging at Vention

When you join Vention you join a team of professionals with diverse experiences backgrounds and perspectives. Together were building a workplace where everyone belongs feels valued and can achieve extraordinary results.

We celebrate differences in ideas in experiences and in people. Our initiatives in gender equity career growth and leadership development are designed to create real opportunities for everyone to thrive.

Ventions culture

Vention is an uplifting environment for high achievers. Thinking that Ventions culture would keep you energized See our full culture guide here.

Remote Work :

No

Employment Type :

Full-time