Senior Information Technology Analyst (00076.6)

The Senior IT Analyst analyses researches designs recommends and provides input into budgets establishes schedules arranges and coordinates the effective secure and efficient operation and maintenance of the Universitys server infrastructure and many of the applications that run on these servers.

MAJOR DUTIES & RESPONSIBILITIES

1. Monitors maintains reviews and verifies the server infrastructure to ensure that it is operating effectively efficiently reliably and securely. The Universitys server infrastructure including servers such as Domain Name Servers DHCP Servers FTP Servers News Servers E-Mail Backup etc.
2. Maintains and supports various application system servers. Provides training and shares expertise on proper server setup and administration to other IT departments and to other IT staff.
3. Analyses researches designs recommends provides input for budget development establishes schedules and arranges for the installation of servers.
4. Analyses researches and provides solutions to technical problems by providing effective solutions and recommendations and providing corrective actions.
5. Coordinates arranges and provides response to emergency or on demand work requirements.
6. Liaises with and coordinates peers co-workers and contractors. Works closely with the Manager Technical Services and other IT Services personnel researchers faculty and staff consultants equipment suppliers and contractors. Liaises with research groups across campus in a technical capacity. Liaises with and coordinates projects with outside organizations such as other Universities and colleges PLNet and BCNet.
7. Analyses researches and implements new and innovative ways of providing a robust server infrastructure to improve performance and security of applications running on those servers.
8. Arranges for the expansion and development of the Universitys server infrastructure by the incorporation of new technologies and the replacement of old and obsolete equipment through making recommendations during the budgeting processes.
9. Reviews relevant literature in the field of server infrastructure and applications engages in self-training and research on the Internet attends conferences and takes advantage of professional development opportunities to maintain currency of technical skills and knowledge.
10. Prepares various reports and technical documents.
11. Manage and maintain Linux application WordPress core installations configurations migrations backups updates plugins and integrations.
12. Monitor application security performance and reliability; identify and resolve bottlenecks.
13. Debug and resolve issues related to databases application logic and network interactions
14. Support front-end developers by maintaining a stable well-documented backend environment
15. Maintain documentation related to configurations processes and troubleshooting procedures and incident logs.
16. Troubleshoot production issues and respond to outages or degraded service conditions

REPORTS TO
Manager Technical Services

EDUCATION:

• Grade 12 plus a bachelors degree involving Computer Science plus certification in a server operating system

EXPERIENCE:

• Seven years experience in server administration and or software engineering standard Internet protocols and network services and in the administration administrating and/or development of at least two of the operating systems used in our centralized computer systems environment including experience in project management

SKILLS KNOWLEDGE OR ABILITIES RELATED TO THE JOB

• Ability to deal with computer users coworkers and external vendors with courtesy and tact
• Ability to communicate effectively both verbally and in writing
• Ability to plan and organize work
• Ability to exercise considerable independent action
• Ability to operate related equipment
• Ability to learn new technology quickly and relay it to others
• Ability to work with various operations systems (e.g. Unix Microsoft Server etc.) and write computer programs in various languages (e.g. Java C Perl C-Shell etc.)

WORKING CONDITIONS

• Sitting at desk and computer for long periods of time
• Visiting client locations several times a week
• General office conditions; on a daily basis working for under an hour in a cool loud environment (i.e. Data Centre) with some lifting involved (20-30 lbs) (e.g. helping mount servers in racks)
• Travel required