Senior Implementation Specialist

AboutAlayaCare

AtAlayaCareweremore than just a fast-growing SaaScompanywere a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 600 employees across Canada the US Australia and Brazilwereunited by a shared mission and a strong culture of transparency growth and human connection. Whetheryoureearly in your career or a seasoned expertAlayaCareoffers the opportunity to grow your impact your skills and your career.

About the Role

As a Senior Implementation Specialist you will lead the delivery phase of complexAlayaCareCloud implementations acting as a trusted expert and advisor for our customers. You will own key workstreams guide customers through configuration training and testing and help ensure strong adoption and measurable success. Your SaaS implementation experience and ability to build relationships will be critical to turning new customers into long-termAlayaCareadvocates.

In this role you will be focused on Canadian customers in the public or private healthcare sectors.

WhatYoullDo

• Lead the Delivery phase of customer implementations taking over from Consulting after Discovery and ensuring a smooth well-coordinated handoff.

• Partner with Professional Services Consultants and customers to identify risks define mitigation strategies and build project plans aligned to customer processes goals and desired outcomes.

• Manage project execution by tracking progress maintaining clear scope across deliverables and keeping plans current with relevant product updates and release notes.

• Design and deliver customer-specific training programs that drive product adoption including on-site and remote sessions for trainers and end users using effective adult learning practices.

• Support customer enablement through AlayaCare University by facilitating setup monitoring engagement and course completion and responding to learner questions.

• Lead workflow reviews and provide implementation guidance by applying your knowledge of the AlayaCare platform and each customers business needs.

• Drive strong implementation outcomes through product adoption user engagement and high customer satisfaction across Delivery activities.

• Build and share expertise in specific products markets or best practices and contribute to team upskilling in your areas of specialization.

• Maintain compliance with internal processes and procedures support other implementation-related responsibilities as needed and travel when required for on-site customer work.

What You Bring to the Team

• 35 years of experience including 3 years working in SaaS ideally on complex implementation projects.

• 2 years in a customer-facing role witha track recordof building strong collaborative relationships.

• Strong trainingand facilitation skills with an understanding of adult learning styles.

• Excellent organizational and time-management skills with strong attention to detail.

• Clear and confident communication skills both written and verbal.

• A proactive self-starting mindset with strong analytical skills and the ability to think creatively.

• Ability to manage multiple projects and priorities simultaneously in a fast-paced environment.

• Solution-focused approach with creative problem-solving techniques.

• Experience with project and collaboration tools such as Mavenlink Confluence HubSpot Jira and Zendesk (or similar).

• Comfort working both independently and as part of a cross-functional team.

• Bachelors degree or equivalent combination of education and experience.

• Willingness and ability to travel as.

Why JoinAlayaCare

Work With Purpose

AtAlayaCareyoullhelp build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interactioncontributesto making care more connected accessible and human.

Grow in a High-Trust Culture

We believe in transparency feedback and assuming positive intent. Hereyoullfeel safe to share your ideas and career goals and be supported to achieve them through mentorship career mobility and a promote-from-within philosophy.

Balance That Works for You

We value flexibility and well-being. FromWellness Fridaysto volunteer time off to flexible vacation we make sure you have the space to recharge contribute to your community and live your best life.

BenefitsThat Matter

• Equity in a well-funded scaling company.

• Comprehensive health benefits telemedicine and lifestyle spending accounts.

• Parental leave top-up and family support programs.

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events summits and social activities both in-person and virtual create meaningful connections across our global teams.

Ready to Join Us

Apply today and be part of a company that makes a real difference in the future of home and community care.

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AlayaCareuses AI tools during our hiring process to support fair consistent and objective decision-making. Someinitialscreening steps may be automated to helpidentifyqualified candidates. If your application is declined automatically you may request a human review.

Werecommitted to creating a workplace where everyone belongs. If you require accommodation during the application process please reach out to